Director of Client Success — IR SaaS Leader

HighlightTA; Toronto; On-site; CAD 110,000 - 140,000; Full time

Job summary

A leading SaaS company in Canada is seeking a Director of Client Success to lead the Client Success Manager team and enhance the client experience. The role requires a strong background in SaaS Client Success leadership, focusing on client retention and product adoption in Investor Relations. Ideal candidates should have at least 5 years of experience in client-facing roles and excellent leadership skills.

Benefits

Flexible benefit plans

Flexible paid time off

Learning allowance

Qualifications

• 5+ years in Client Success, Account Management, or Consulting.
• 2+ years leading Client Success Managers or similar professionals.
• Strong expertise in escalation management and conflict resolution.

Responsibilities

• Lead a team focusing on Investor Relations tools and management.
• Drive client retention and product adoption.
• Monitor performance and provide feedback to team members.

Skills

Client Success leadership

Analytical skills

Excellent communication

Project management

Team leadership

Job description

A leading SaaS company in Canada is seeking a Director of Client Success to lead the Client Success Manager team and enhance the client experience. The role requires a strong background in SaaS Client Success leadership, focusing on client retention and product adoption in Investor Relations. Ideal candidates should have at least 5 years of experience in client-facing roles and excellent leadership skills.