Director of Client Services — Environmental Construction

Groundwater Environmental Management Services (GEMS); Vaughan; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading environmental management firm in Ontario is seeking a Director of Client Services to enhance project outcomes for clients. The role encompasses accountability for client satisfaction, project profitability, and delivery excellence, requiring over 10 years of relevant leadership experience. Candidates should have strong financial acumen and exceptional communication skills. This position offers competitive salaries and benefits in a dynamic work environment.

Benefits

Competitive salary with performance bonuses

Comprehensive health benefits

Commitment to professional growth

Mission-driven culture

Qualifications

• 10+ years of leadership experience in environmental consulting or related industries.
• Track record of leading multi-disciplinary project teams.
• Strong financial acumen including job costing and P&L ownership.

Responsibilities

• Accountable for client satisfaction and project profitability.
• Lead a Client Services team and ensure technical delivery excellence.
• Serve as executive sponsor for key accounts driving customer satisfaction.

Skills

Leadership experience

Financial acumen

Communication skills

Client-first mindset

Education

Degree in Environmental Science, Engineering, or related field

PMP or equivalent certification

Tools

ERP systems (Deltek, BQE)

Job description

A leading environmental management firm in Ontario is seeking a Director of Client Services to enhance project outcomes for clients. The role encompasses accountability for client satisfaction, project profitability, and delivery excellence, requiring over 10 years of relevant leadership experience. Candidates should have strong financial acumen and exceptional communication skills. This position offers competitive salaries and benefits in a dynamic work environment.