DIRECTOR OF CARE

Southbridge Care Homes; Stratford; On-site; CAD 90,000 - 95,000; Full time

Job summary

Southbridge Care Homes is seeking a Director of Care at Hillside Manor LTC in Stratford, Ontario. This pivotal role leads nursing and personal care, ensures resident-centred services, and drives compliance with the Fixing Long-Term Care Act, 2021 and regulations.

The position requires RN with CNO registration and 5 years of clinical LTC experience including leadership. Reporting to senior administration, you will oversee staffing, care planning, quality improvement, and collaboration with

Qualifications

• RN with active CNO registration is required.
• 5 years of clinical LTC experience with at least 2 years in supervision.
• Knowledge of Ontario LTC legislation and resident rights.
• BLS/CPR certification.
• Vulnerable sector police reference check required.

Responsibilities

• Provide clinical leadership and oversee nursing and PSW staffing.
• Ensure care plans are developed, implemented and reviewed per standards.
• Ensure compliance with the Fixing Long-Term Care Act, 2021 and regulations.
• Recruit, schedule and supervise nursing staff to meet staffing levels and skill mix.
• Oversee quality improvement, infection control, medication management and wound care.
• Lead incident response, notifications and investigations as needed.
• Represent clinical interests with residents, families, inspectors and Ministry contacts.

Skills

Leadership

Regulatory knowledge

Communication

Performance management

Conflict resolution

Clinical judgment

Education

BScN (Bachelor of Science in Nursing)

RN with CNO registration

Tools

PointClickCare

Job description

Home: Hillside Manor LTC

Location: Stratford, Ontario

Position: Director of Care

Salary Range: $90,000- $95,000

Status: Full-Time, Vacancy

Join our Team!

Southbridge Care Homes provides exceptional acquisition, management, and redevelopment services for long-term care homes and retirement communities across Ontario. Our mission is to maintain a best-in-class portfolio that consistently delivers excellence in care and services while ensuring economic sustainability.

The Director of Care (also referred to in legislation as the Director of Nursing and Personal Care) is the regulated-health-professional leader responsible for ensuring safe, high-quality, resident-centred nursing and personal care services in the long-term care home and for ensuring the home operates in compliance with the Fixing Long-Term Care Act, 2021 and its regulations. This position provides clinical leadership, oversees nursing and PSW staffing and standards of care, directs care planning and quality improvement activities, and acts as a primary contact with the Ministry, inspectors and resident/family councils on care-related matters.

Key responsibilities

• Lead and manage all clinical programs and nursing/personal care services (including registered nursing staff, registered practical nurses and personal support workers).
• Ensure resident care plans are developed, implemented, reviewed and revised in accordance with professional standards and regulatory requirements.
• Ensure the home meets legislative and regulatory obligations under the Fixing Long-Term Care Act, 2021 and applicable regulations (including documentation, reporting and cooperation with inspections).
• Recruit, schedule and supervise nursing staff to meet required staffing levels and skill mix; participate in workforce planning to ensure safe direct care is delivered (including adherence to provincial care-hours targets and allied professional requirements).
• Oversee clinical quality improvement, infection prevention and control activities, medication management, wound care, pain management and other clinical programs.
• Provide clinical leadership during incidents, outbreaks, critical events and internal/external reviews; ensure timely incident reporting and follow-up.
• Act as the clinical representative for resident/family council meetings, when invited, and respond to clinical concerns and complaints in accordance with Ministry Long-Term Care requirements, Southbridge policy and residents’ rights.
• Maintain collaborative relationships with the Medical Director, allied health professionals, primary care providers and community partners.
• Ensure staff are oriented, competent and maintain required professional certifications; participate in performance management and education planning.
• Maintain accurate clinical records and support audits, accreditation and Ministry inquiries.

Mandatory Qualifications (required)

• Current, active registration in good standing with the College of Nurses of Ontario (CNO) as a Registered Nurse (RN).
• Minimum of 5 years’ clinical experience in long-term care, gerontology, or related nursing practice, including at least 2 years in a supervisory/leadership role (or equivalent).
• Demonstrated knowledge of Ontario long-term care legislation and regulations, resident rights and standards of care.
• Current BLS/CPR certification.
• Satisfactory vulnerable sector police reference check.

Preferred Qualifications

• Bachelor of Science in Nursing (BScN) or related.
• Experience with electronic resident records (e.g., PointClickCare) and quality-improvement methodologies.
• Strong leadership, communication, performance management and conflict-resolution skills; experience working with family/resident councils.
• Familiarity with dementia care best practices and regulatory requirements for dementia programs.

Competencies & skills

• Clinical judgment and decision-making in complex cases.
• Ability to lead multidisciplinary teams and to translate regulatory requirements into operational practice.
• Strong organizational skills and attention to documentation, reporting and compliance.
• Ability to coach and develop staff, manage performance issues and lead change.

Working conditions

• Shift work to provide clinical leadership across the home; on-call responsibility for clinical matters may be required.
• Fast-paced environment with frequent interaction with residents, families, staff and external stakeholders.
• Must be able to perform duties with appropriate use of personal protective equipment as per IPAC requirements.

Accountability & legislative compliance

This role is accountable for ensuring the home’s nursing and personal care programs comply with the Fixing Long-Term Care Act, 2021 and the General Regulation (O. Reg. 246/22), including cooperating with inspectors, participating in mandatory reporting and supporting resident rights and family council processes. The Director of Care must ensure that staffing, care-planning and clinical programs align with the Act’s requirements.

We would like to thank all applicants for your interest in working as part of our team! Only those applicants selected to move forward in the recruitment process will be contacted.

Southbridge welcomes those applicants with disability related needs and those whom a need for accommodation in the recruitment process. Please provide notice of your need for accommodation to the hiring manager upon scheduling of an interview.

At Southbridge, we care about your privacy and strive to protect Applicant Data throughout the recruitment process. To that end, information that we gather from applicants via job postings, is used solely for the purposes of recruiting and hiring.