Director IT, Endpoint Configuration Management

Thales; Montreal; Hybrid; CAD 159,000 - 256,000; Full time

Job summary

A leading technology company in Montreal is seeking a Director, IT Endpoint & Configuration Management to oversee the lifecycle of endpoint management and improve user experiences. The ideal candidate has strong IT leadership and expertise in SCCM, with over 10 years of experience in related fields. This hybrid role offers competitive compensation and comprehensive benefits.

Benefits

Company-paid Extended Health

Retirement Savings Plans with company contribution

Paid vacation days

Qualifications

• 10+ years of experience in IT operations, with 5+ years in endpoint and configuration management leadership.
• Strong understanding of AV technologies and collaboration tools.
• Proven success in managing large-scale PC fleets.

Responsibilities

• Lead the strategy and operations for all IT endpoints.
• Oversee AV and collaboration technology across all meeting spaces.
• Manage the lifecycle of PC assets including forecasting and procurement.
• Own enterprise-wide configuration management strategy using SCCM.
• Build, mentor, and inspire a high-performing team.

Skills

Leadership

Communication

Collaboration

Technical expertise in SCCM

Problem-solving

Education

Bachelor’s degree in Computer Science or related field

Tools

SCCM

Intune

PowerShell

Job description

Location

Montreal, Canada

Position Summary

Director, IT Endpoint & Configuration Management // Directeur/Directrice, points d'accès informatiques et gestion de la configuration

Montréal, QC or // ou Ottawa, ON (Hybrid // Hybride)

ENG
Seeking a strategic and hands‑on IT leader to oversee the full lifecycle of endpoint management across the enterprise in the North America region. This "Endpoints Service Owner" role encompasses responsibility for all user devices, conference room technologies, PC fleet lifecycle, and configuration management via SCCM. The ideal candidate combines technical expertise with strong leadership, communication, and collaboration skills to deliver exceptional user experiences and operational excellence.

FR
Nous recherchons un responsable informatique stratégique et pragmatique pour superviser l'ensemble du cycle de vie de la gestion des terminaux au sein de l'entreprise dans la région Amérique du Nord. Ce poste de « responsable des services terminaux » englobe la responsabilité de tous les appareils des utilisateurs, des technologies des salles de conférence, du cycle de vie du parc informatique et de la gestion de la configuration via SCCM. Le/la candidat(e) idéal(e) allie une expertise technique à de solides compétences en matière de leadership, de communication et de collaboration afin d'offrir une expérience utilisateur exceptionnelle et une excellence opérationnelle.

Essential Functions

Endpoint & Device Management

• Lead strategy and operations for all IT endpoints including desktops, laptops, mobile devices, printers and peripherals.
• Ensure secure, compliant, and efficient device provisioning, patching, and retirement.
• Drive adoption of modern device management practices and automation.
• Apply project management and change management.

Conference Room Technology

• Oversee AV and collaboration technology across all meeting spaces.
• Ensure consistent, high‑quality user experiences in hybrid and in‑person environments.
• Collaborate with Workplace Services and Facilities to align technology with business needs.

PC Fleet Lifecycle

• Manage forecasting, procurement, imaging, deployment, support, and disposal of PC assets.
• Optimize refresh cycles and total cost of ownership.
• Maintain accurate asset inventories and lifecycle reporting.
• Supplier management – manage the supplier relationship and quality.

Configuration Management (SCCM)

• Own enterprise‑wide configuration management strategy using SCCM.
• Lead software deployment, patch management, and compliance reporting.
• Maintain SCCM infrastructure and develop automation scripts for efficiency.

Strategic Leadership

• Set a clear vision for endpoint and configuration management aligned with business goals.
• Anticipate future needs and drive innovation in device and collaboration technologies.
• Define and implement the ISMP (Information Systems Master Plan) for items related to the End‑points service.
• Responsible for the Multi‑Year Budget (MYB) for the End‑points Service and report on actual and forecast expenses.

Team Development

• Build, mentor, and inspire a high‑performing team of IT professionals.
• Foster a culture of accountability, continuous learning, and service excellence.

Cross‑Functional Collaboration

• Partner well with Global End‑points Tribe.
• Collaborate with Cybersecurity, Infrastructure, Service Desk, and Application teams.
• Communicate effectively with stakeholders at all levels, translating technical concepts into business value.

Customer‑Centric Mindset

• Champion user experience and satisfaction across all endpoint and collaboration touchpoints.
• Actively seek feedback and drive improvements based on user needs.

Problem Solving & Adaptability

• Navigate complex challenges with a calm, analytical approach.
• Adapt quickly to changing technologies and business priorities.

Minimum Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 10+ years of experience in IT operations, with 5+ years in endpoint and configuration management leadership.
• Expertise in SCCM, Intune, and modern device management platforms.
• Strong understanding of AV technologies and collaboration tools (e.g., Teams, Cisco, conference room cameras).
• Proven success in managing large‑scale PC fleets and lifecycle programs.
• Working knowledge of ITIL configuration management and IT change management practices (e.g., CAB, change requests).

Preferred Qualifications

• Experience in global enterprise environments.
• ITIL certification or equivalent process knowledge.
• Agile practice and ways of working.
• Lean tools and practices.
• Familiarity with automation tools and scripting (e.g., PowerShell).
• Strong analytical, reporting, and project management capabilities.

Physical Demands

• Ability to lift up to 15 lbs when working with PCs or conference room equipment.
• Ability to travel within the NORAM region 2-3 times per year.
• Ability to work at a Thales office location regularly with dependable transportation.

Compensation

Total Target Cash (TTC): 159,589.55 - 255,834.05 CAD Annual.

Benefits

• Company‑paid Extended Health, Dental, HSA, Life, AD&D, Short‑term Disability, travel insurance, Employee Assistance Plan and Well‑Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long‑Term Disability.
• Employee Discounts on insurance (home, and auto).

Equal Opportunity Statement

Thales est un employeur offrant l’égalité des chances qui valorise la diversité et l’inclusion sur le lieu de travail. Thales s’engage à mettre en place des mesures d’adaptation tout au long du processus de recrutement. Les candidats sélectionnés pour une entrevue et ayant besoin de mesures d’adaptation sont priés de le faire savoir lors de l’invocation. Toutes les informations relatives aux mesures d’adaptation seront traitées de manière confidentielle. Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Security Clearance

Ce poste exige un accès direct ou indirect à du matériel, des logiciels, ou à des informations techniques contrôlés en vertu de la Liste canadienne des marchandises et technologies d’exportation contrôlée, du Programme canadien des marchandises contrôlées, du Programme canadien de la sécurité industrielle, de la réglementation américaine international Traffic in Arms Regulations (ITAR) ou de la réglementation américaine Export Administration Regulations (EAR). Tous les candidats doivent être éligibles ou en mesure d’obtenir une autorisation pour un tel accès, y compris l’éligibilité au Programme canadien des marchandises contrôlées et être en mesure d’obtenir une habilitation de sécurité canadienne de niveau Secret OTAN.