Director Institutional Services

Banque Nationale du Canada; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Director of Institutional Services to lead client relationships in custody and asset servicing. In this role, you will leverage your extensive experience to provide exceptional service to investment fund managers and enhance client satisfaction through tailored solutions. You'll collaborate with internal teams to ensure seamless service delivery and stay informed on industry trends to provide valuable insights. This is a fantastic opportunity for a motivated professional looking to make a significant impact in a dynamic and inclusive environment that values employee feedback and offers ample career development opportunities.

Benefits

Health and wellness program

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Opportunities to get involved in community initiatives

Virtual sleep clinic

Qualifications

• 7-10 years of experience in asset management or servicing industry.
• Strong project management skills with excellent communication abilities.

Responsibilities

• Build and manage relationships with investment fund managers.
• Provide tailored custody solutions and drive account growth.

Skills

Asset Management

Communication

Custody

Customer Relationship Management

ETFs

Industry Knowledge

Initiative

Investments

Multitasking

Mutual Funds

Prioritization

Resiliency

Securities

Supplier Relationship Management

Teamwork

Education

Master's degree in business, finance, economics or related field

Bachelor's degree in business, finance, economics or related field

Job description

As a Director of Institutional Services at National Bank Trust, you will bring your experience and high motivation to join our team, specializing in providing custody and assets servicing services to investment fund managers and fund manufacturers. In this role, you will be responsible for building and nurturing relationships with key clients, ensuring the delivery of exceptional service, and identifying opportunities to add value by offering tailored solutions in fund custody, administration, and asset servicing.

Your Job

1. Build and manage long-term relationships with investment fund managers, asset managers, and fund manufacturers.
2. Serve as the primary point of contact for overall client coverage.
3. Provide comprehensive custody solutions tailored to clients' needs, including fund administration, NAV calculation, and compliance monitoring.
4. Drive account growth by identifying upselling and cross-selling opportunities, enhancing client satisfaction and retention.
5. Lead the implementation of new client accounts, ensuring smooth onboarding and integration of services.
6. Stay informed on industry trends and provide clients with insights and recommendations.
7. Collaborate with internal teams to ensure smooth service delivery and address client needs promptly.

Your Team

Reporting to the Vice President, Head of Custody and ETF Services, you will collaborate and support our team in its day-to-day operations, while also assisting the clients of NB Trust ETF Services. You will work in a collaborative and professional environment with most of the teams located in Montreal.

This position is based in either Montreal or Toronto.

Basic Requirements

1. Master's or bachelor's degree in business, finance, economics or a related field, between 7 and 10 years of experience relevant to the role.
2. Experience in the asset management or servicing industry (ideally the back office or middle office).
3. Experience in managing supplier relationships.
4. In-depth knowledge of ETF servicing and strong interest in managing end-to-end processes.
5. Industry accreditations are an asset.
6. In-depth knowledge and understanding of the financial services industry, including product solutions, the mutual fund industry and distribution channels, industry regulation, and regulatory environment.
7. Demonstrated project management skills with strong organizational, analytical, and problem-solving abilities.
8. Excellent verbal and written communication skills.
9. Strong ability to multitask and prioritize.

Languages: Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Skills

Asset Management, Communication, Custody, Customer Relationship Management, ETFs, Industry Knowledge, Initiative, Investments, Multitasking, Mutual Funds, Prioritization, Resiliency, Securities, Supplier Relationship Management, Teamwork.

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options

* Employee Share Ownership Plan

* Employee and Family Assistance Program

* Preferential banking services

* Opportunities to get involved in community initiatives

* Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?