Director, Information Technology Operations

Brant Community Healthcare System; Brantford; On-site; CAD 100,000 - 150,000; Full time

Job summary

A healthcare organization in Canada is seeking a Director of Information Technology Operations to lead the strategic vision and execution of ICT functions. This role involves overseeing day-to-day operations, leading digital health transformation, and managing complex technology projects. Candidates must have a master's degree in a related field and a minimum of 7 years of leadership experience in IT, ideally within healthcare or a regulated industry.

Benefits

HOOPP Pension Plan

Discounted onsite parking

24/7 support

Employee Assistance program

Education Fund for staff development

Qualifications

• Minimum 7 years leadership experience in IT, ideally in healthcare.
• PMP designation or CHIMA certification is preferred.

Responsibilities

• Lead the strategic vision and execution of ICT functions.
• Oversee ICT operations and ensure compliance with regulations.
• Lead complex technology projects from planning to execution.

Skills

Strategic Leadership

Digital Health Transformation

Cybersecurity

Project Management

Education

Master’s degree in Information Systems, Health Informatics, or Computer Science

Job description

Director, Information Technology Operations

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About BCHS

The Brant Community Healthcare System (BCHS) is a two-site Community Hospital located in Brantford and Paris, Ontario. The Brantford General is an acute care hospital, and the Willett in Paris is an urgent care centre and transitional beds.

By choosing to work at BCHS, you join an organization with more than 130 years of making a positive difference in the lives of the people we serve. We value Care, Accountability, Respect and Equity, and we are building a healthier community.

Why Choose BCHS?

• Commitment to delivering exceptional, compassionate care through collaboration and innovation.
• Opportunity to shape the future of digital health in our organization.
• HOOPP Pension Plan.
• Discounted onsite parking.
• Support 24/7 – managers on call, physicians, allied health, and support staff.
• Employee Assistance program free and confidential.
• Centralized Education Fund for continuing education and staff development.

Position Summary

The Director, Information Technology Operations leads the strategic vision and execution of all Information and Communication Technology (ICT) functions at BCHS, partnering with the Chief Medical Information Officer to advance the organization’s digital health strategy and implement a new Health Information System (HIS). The director oversees the development and integration of technologies such as virtual care, data standardization, artificial intelligence, and cross‑sector interoperability, ensuring alignment with BCHS’s strategic goals.

Primary Responsibilities

• Strategic Leadership & Team Development: Build and lead a high‑performing digital health and IT operations team; attract, develop, and retain top talent; foster a culture of innovation, learning, and accountability; act as a senior advisor on ICT and digital strategy.
• Digital Health Transformation & Innovation: Lead design and execution of enterprise digital solutions to improve care delivery and operational efficiency; guide HIS implementation and broader clinical system transformations; champion emerging technologies such as AI, virtual care, and automation; collaborate with clinicians, operations, and external partners.
• Technology Operations & Cybersecurity: Oversee day‑to‑day ICT operations, infrastructure, systems performance, data management, and vendor relationships; establish and enforce standards for architecture, software development, change management, and cybersecurity; ensure compliance with privacy and legal requirements (e.g., PHIPA); drive continuous improvement using ITIL best practices and KPIs.
• Project & Portfolio Management: Lead complex, multi‑site technology projects from planning through execution; monitor project performance, risk, financials, and vendor deliverables; provide regular updates to senior leadership; foster cross‑functional collaboration.

Mandatory Qualifications

• Master’s degree in Information Systems, Health Informatics, Computer Science, or a related field.
• Minimum 7 years of progressive leadership experience in IT, ideally within healthcare or another regulated industry.

Preferred Assets

• PMP designation or CHIMA certification.
• Experience leading large‑scale HIS implementation or digital transformation in a healthcare environment.

Core Competencies

• People‑Centred Leadership: Lead with humility, empathy, and integrity, empowering others.
• Strategic Thinking: Translate vision into executable strategies that drive measurable results.
• Collaborative Communication: Build trust and shared accountability.
• Digital Fluency: Stay ahead of industry trends and apply them to improve operations and patient care.
• Safety & Risk Management: Steward data privacy, cybersecurity, and regulatory compliance.

Accommodation

The Brant Community Healthcare System is an equal‑opportunity employer, committed to employment equity and diversity. We welcome applications from women, Indigenous persons, members of racialized groups, visible minorities, persons with disabilities, persons of all sexual orientations and persons of any gender identity or expression. BCHS is committed to creating an accessible and inclusive organization and providing barrier‑free employment practices in compliance with the AODA. Code‑protected accommodation is available during all stages of recruitment; please request it when contacted.

Additional Details

• Seniority level: Director
• Employment type: Full‑time
• Job function: Information Technology
• Industries: Hospitals and Health Care