Director, Information Technology

Duke's Root Control, Inc.; Southwestern Ontario; On-site; CAD 161,000 - 190,000; Full time

Job summary

A leading root control service provider in Ontario is seeking a Director of Information Technology. This role focuses on strategic planning, team leadership, and operational excellence in IT services. The ideal candidate has 10 - 15 years of IT experience, with 5 - 7 years in a management role, and is skilled in ERP implementations and IT security. Competitive salary is offered along with benefits.

Benefits

Medical, dental, and vision insurance

401K Retirement Savings Plan

Employee Assistance Program

Career advancement opportunities

Qualifications

• 10 - 15 years of IT experience with 5 - 7 in a management role.
• Experience with large-scale ERP implementations.
• Strong understanding of IT in service-based businesses.

Responsibilities

• Develop and implement IT strategies aligned with business objectives.
• Lead and inspire the IT team while managing performance.
• Oversee IT budget and ensure compliance with standards.

Skills

ERP Implementation

Microsoft 365 Administration

IT Security and Compliance

Network Infrastructure

Virtualization Technologies

Effective Communication

Education

Bachelor's degree in IT or related field

Tools

Veeam

Azure

AWS

Vmware

Intune

Job description

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Duke's is now looking for a Director, Information Technology to lead our IT department team and oversee all IT services across the organization nationwide. This role is a hands-on leadership position responsible for developing and executing an integrated IT strategy that aligns with the company business plan while ensuring operational excellence, innovation, and high-quality service delivery. This is an exciting opportunity for you to expand your career as our company continues to grow!

This is a dynamic on-site position based at our company headquarters in Elgin, IL, working closely with cross-functional teams and directly influencing our technology strategy. Please note: this position is not remote or hybrid.

What You’ll Do:

Reporting directly to the VP, Information Systems and Technology, you will be responsible for 4 key areas:

Strategic Planning -

• Develop and implement an integrated IT strategy to support the business objectives
• Translate strategic goals into actionable plans with measurable KPIs
• Collaborate with senior leadership to identify and deliver effective IT solutions
• Contribute to business continuity and risk management planning
• Recommend technology investments to support business growth

Leadership & Communication -

• Lead and inspire the IT team, aligning efforts with the company’s mission, values, and strategic priorities
• Communicate IT plans and progress to key stakeholders
• Partner with the VP of Information Systems and Technology to identify risks and opportunities
• Define and report on KPIs to measure IT performance and user satisfaction

Operational Excellence -

• Roll up your sleeves and do whatever it takes to get the job done from working on helpdesk tickets to leading new innovative technologies
• Manage the IT budget in alignment with strategic goals
• Develop and enforce IT Standard Operating Procedures (SOPs)
• Lead high-impact IT projects and continuous improvement initiatives
• Ensure delivery of high-quality IT services internally and externally
• Maintain and upgrade hardware, software, and infrastructure
• Ensure compliance with relevant legislation and standards
• Oversee IT security implementation and service contracts

People Management -

• Foster a positive, high-performing team culture
• Support the professional development of IT team members through coaching, mentoring, and training
• Conduct regular performance reviews and ensure alignment with business objectives
• Promote collaboration and succession planning within the IT function

What We’re Looking For - apply now if you:

• Hold a bachelor’s degree or equivalent work experience in IT or related field
• Have 10 - 15 years of information technology experience with 5 - 7 of those years being in a management role; 2 - 3 years at the director level preferred.
• Have experience with large-scale ERP implementation
• Have strong understanding of IT in service-based businesses
• Have strong knowledge of IT security and compliance standards
• Have deep knowledge across a broad tech and cyber stack such as ERP Systems, Microsoft 365 / Office 365 Administration, Active Directory / Azure AD, Windows Server Administration (DNS, DHCP, Group Policy, etc.), Network Infrastructure (LAN/WAN, VPN, SD-WAN, Firewalls, Switches, Routers), Cloud Infrastructure (Azure, AWS, etc.), Virtualization (VMware, Hyper-V), Backup & Disaster Recovery Systems (Veeam, Datto, Acronis), Endpoint Management (Intune, SCCM, Jamf, etc.), Cybersecurity Tools (SIEM, EDR/XDR, MFA, MDM), Helpdesk & Ticketing Platform, and Collaboration Tools (Teams, SharePoint)
• Are an effective communicator and able to build relationships and communicate clearly across all levels and locations from leadership to field crews
• Are strategically agile and quick to recognize and respond to changing needs
• Are results-oriented, confident in decision-making and committed to performance improvement
• Are action-oriented and capable of resolving issues within appropriate timeframes
• Have high standards - motivated to challenge and improve existing systems and solutions
• Able and willing to travel up 10 - 15% of the time nationally as needed
• Other responsibilities as assigned and/or needed

Why Duke’s?

• We offer a safety-focused team environment
• Medical, dental, and vision Insurance options with HSA and FSA plans available
• Company-paid basic life, AD&D, and disability Insurance; supplemental options available for purchase
• Company-paid holidays and paid time off (PTO)
• Safe Harbor 401K Retirement Savings Plan with up to 4% company match and immediate vesting in company match
• Employee Assistance Program (EAP)
• Employee Recognition and Rewards Program
• Career advancement opportunities with access to online learning
• Employee discounts program

Compensation Range:

$115,000 - $135,000 annually, depending on experience

Duke's reserves the right to offer the selected candidate a salary or wage that's commensurate with the market, qualifications, experience, education, skills, training, certifications, and/or seniority.

Duke's is a Drug-Free Workplace.

Equal Opportunity Employer

Duke’s Root Control, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sexual orientation, national origin, disability status, marital status, genetics, protected veteran status, sexual orientation, gender identity or expression, amnesty, or any other protected classes in accordance with applicable federal, state and local laws. Duke’s Root Control, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Let us know how we can support you.