Director, Human Resources

FirstService Residential; Vancouver; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading property management firm in Vancouver is seeking a Director of Human Resources. The role involves leading HR strategies, managing talent acquisition, and ensuring compliance with labor laws. The ideal candidate will have over 7 years of leadership experience in HR, with a strong background in change management and organizational development. Competitive compensation and a comprehensive benefits program are offered.

Benefits

Comprehensive benefits program

Career training and professional development

Support for continued education

Qualifications

• 7+ years of progressive leadership experience in Human Resources positions.
• 3-5 years at a senior level with a strategic focus.
• Specialized training in employment law and organizational planning preferred.

Responsibilities

• Lead and implement HR strategies aligned with corporate goals.
• Oversee recruitment, retention, and onboarding processes.
• Manage payroll, benefits, and compliance with labor laws.

Skills

Leadership

Change Management

Communication

Analytical Skills

Education

Bachelor’s degree in Human Resources or related field

MBA (preferred)

Job description

Director, Human Resources, British Columbia

FirstService Residential is owned by FirstService Corporation, a proudly Canadian company and one of Canada’s great business success stories.

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

Why choose Us

We have a comprehensive benefits program including an RRSP and Tax Free Savings Plans! Most importantly, we are committed to empowering, developing and supporting all our associates.

The leader of Human Resources is the senior-most executive level human resource role, and is responsible for all aspects of the function, including the design, implementation, and execution of the company’s human resources strategy to support the company’s goals. This position spans a broad range of responsibilities in many areas, including: cross-functional team leadership and counsel to the senior executive team, organizational development, leadership development, training, full-service recruitment, associate relations, performance management, payroll, benefits, engagement, and organizational leadership on an executive level.

HR Leadership: An active business partner who will consistently demonstrate an understanding that their duties are twofold: to both manage the HR function and to serve as the partner on the effect of all business decisions on the organization’s human resource needs. The HR leader also provides governance and manager coaching support to the Office Manager.

Change Management and Integration: It is critical that the HR leader assist senior management in aligning the challenges and opportunities of the growing organization and in communicating a common vision and culture to all associates. This individual must be able to react nimbly to rapidly changing company and market needs and help educate the leadership team on change management and leadership principles.

Innovation and Entrepreneurialism: The HR leader must craft and execute a strategic plan for creating an enhanced human resources function in the context of FirstService Residential’s overall business strategy.

Essential Functions

Recruiting and retention of a high performing culture

• Identify, evaluate, and attract great talent for various roles across the company.
• Encourage robust onboarding plans to effectively integrate new associates.
• Analyze causes of turnover and suggest approaches to drive improvements in associate retention.

Performance Management and Associate Relations

• Implement an effective performance management system with mechanisms for developing associates’ potential and rewarding competencies. FirstService Residential needs to succeed.
• Ensure associates see the connection between their work and the company’s strategic objectives.
• Team with supervisors to coach associates to maximize performance and to implement performance improvement plans with non-performing associates.
• Act as a senior advisor to managers on employment issues, promotions, performance issues and terminations.
• Responsible for ethics hotline communication, incident investigations and labour risk management.

Organizational Development

• Lead, implement and enhance FirstService Residential’s culture of learning.
• Implement effective learning programs for associates to develop operational and leadership skill sets. Includes: New associate orientation, training in community management, and leadership training.
• Manage Leadership Development programs to help recognize and cultivate leaders at FirstService Residential.
• Periodically evaluate effectiveness of learning programs.

Company Culture

• Produce key company-wide communications to convey, enhance and modify company culture to support company goals and drive associate satisfaction.
• Support a process of organizational development that plans, communicates and cascades the results of strategic planning throughout the organization.
• Recommend organizational structure and staffing levels to accomplish company goals and objectives.
• Administer the associate engagement survey and action planning process to understand workforce needs at all levels and support the implementation of the necessary training initiatives as indicated by the results.
• Work as a leader and liaison on regional and national initiatives to enhance the company culture and the associate experience.

Payroll, Benefits and Compensation

• Oversees accurate, timely payroll processing for all payroll cycles.
• Suggest approaches for providing competitive compensation and benefits.
• Partner with Regional and National Partners on market perks and initiatives.
• Ensure pay equity through a compensation framework and related processes for maintaining and evaluating compensation rates.

HRIS and Metrics

• Manage the development, maintenance and data integrity of human resources and training information, including recruiting, benefits, and other key data.
• Effectively leverage technology to streamline and enhance HR and Training operations.
• Provide timely and accurate reporting to stakeholders to guide decision-making.

Acquisitions / Takeover Business

• Manage the human capital aspects of acquisitions and takeover business including: culture, change management, benefits, compensation, incentives, performance, organizational structure, communication, redundancies, policies, and others.

Compliance with regulatory and legal matters

• Lead company compliance with labor law and reporting requirements.
• Direct preparation of information or investigations required for compliance.
• Serve as contact with employment attorney and outside government agencies.
• Identify legal and compliance issues related to HR and manage the company’s risk and exposure.

Human Resources business plans & operations

• Manage the budget and other financial measures of the Human Resources Department.
• Evaluate the human resource division structure and team plan for continual improvement of the efficiency and effectiveness of the group as well as providing individuals with professional and personal growth.

Other duties, as assigned

SUPERVISORY RESPONSIBILITIES

• A strong desire and ability to coach, mentor and develop at all levels.

QUALIFICATIONS AND COMPETENCIES

• An experienced leader and human resource executive.
• Related industry experience an asset.
• An energetic, forward-thinking and creative individual with high ethical standards.
• A strategic planner with sound technical skills, analytical ability, good judgment and strong operational focus.
• A well-organized and self-directed individual who is a proven team player.
• An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
• A good educator who is trustworthy and willing to share information and serve as a mentor.
• An excellent facilitator who is experienced in resolving conflicts between different parties.
• A decisive individual who possesses a strategic focus as well as an operational, implementation and detail oriented perspective.
• Diverse experiences in managing a range of administrative areas of responsibility.

EDUCATION and / or EXPERIENCE :

• Bachelor’s degree required, (MBA is a plus) in Human Resources or a related field.
• 7+ years of progressive leadership experience in Human Resources positions, with 3-5 at a senior level.
• Specialized and current training in employment law, compensation, training, organizational planning, organizational development, employee relations, and workers' safety preferred.
• Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement preferred.

LANGUAGE SKILLS

• Proficient in English

ANALYTICAL SKILLS

• Excellent analytical, quantitative and qualitative reasoning skills.

CERTIFICATES, LICENSES, REGISTRATIONS

• Specialized Human Resources certifications such as CHRM or HRP preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing / using a keyboard.
• Must be able to drive to different Company locations.
• Some overnight travel required.

WORK ENVIRONMENT

The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Consistent and regular attendance required.
• May require some driving, must have a valid driver’s license.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.

INDHON