Director, Group Benefits Data Services

Manulife; Toronto; Hybrid; CAD 113,000 - 210,000; Full time

Benefits offered by this job

Incentive programs

Health benefits

Pension plan

Paid time off

Job summary

Manulife is seeking a Director of Data Management for Group Benefits. The role drives the vision for data usage, aligns data strategy with senior leadership, and coordinates across IT, Analytics, Product, and Operations to deliver on data initiatives.

Responsibilities include prioritizing data needs, governing data assets, and ensuring contracts enable data partnerships while upholding governance and privacy standards.

Qualifications

• 3+ years of data management experience.
• University degree in a related field.
• Effectively engage and influence IT, business and partners.
• Clear communicate complex concepts (written and spoken).
• Strong analytical and problem-solving skills, with regulatory/compliance interpretation.
• Proven track record of program development and delivery.
• Flexible, creative, and able to prioritize.
• Make informed risk-based decisions in a fast-paced environment.
• Highly organized, planful and strong time management.
• Align with Manulife values: Own it, Think big, Obsess customers, Do the right thing, Get it done together, Share humanity.

Responsibilities

• Gain understanding of business drivers and data requirements to fuel growth.
• Set strategic direction of data usage within Group Benefits and secure Senior Management approval.
• Prioritize data requirements and reusable data objects across data teams.
• Hold execution teams accountable and report progress to Senior Management.
• Identify resource shortfalls to meet project timelines.
• Manage partnerships with Analytics, IT, Product, Operations, and others.
• Collaborate with Legal, Privacy, and Business Development to secure data inflow via contracts.
• Advance Manulife’s data governance and protection policies.
• Educate peers on data protection policies.
• Be an active member of the Business Analytics Management Team.
• Lead special projects as required.

Skills

Data leadership

Stakeholder engagement

Communication

Analytical thinking

Problem solving

Time management

Risk-based decisions

Project management

Team collaboration

Education

University degree in a related field

Job description

Group Benefits is looking for a self-motivated, well-rounded Director, who can move between conversations on project management with Data Analysts to data strategy conversations with Senior Leaders. This opportunity will require a broad range of skillsets to pave the vision for data usage with Group Benefits, prioritize steps to create that vision, and hold the teams reasonable for delivery accountable. It’s a great opportunity for a person evolving their career from mid and large projects to a data leader within the organization.

Position Responsibilities

• Quickly gain an in-depth understanding of business drivers and the data requirements needed to fuel growth
• Set the strategic direction of data usage within Group Benefits and reinforce with Senior Management approval
• Prioritize data requirements and re-useable data objects with data teams responsible for the handling, storage, and reporting
• Hold teams, responsible for the execution of the data strategy, accountable and report progress to Senior Management
• Proactively identify shortcomings in resources to ensure project timelines are met
• Manage partners in Advanced Analytics, IT, Product, Operations, and other areas throughout Group Benefits
• Work with Legal, Privacy, and Business Development teams to ensure contracts create the inflow of data required to mange partnerships and achieve our data strategy
• Adopt, develop, and accelerate Manulife’s data governance and data protection strategy and processes
• Promote and educate peers on data protection policies
• Be an active member of the Business Analytics Management Team
• Lead special projects as required

Required Qualifications

• You have 3 years+ of data management experience
• You have a university degree in a related fieldYou effectively engage and influence others - building strong relationships with IT, business, and other partners across the organization
• You effectively and clearly communicate complex concepts (written and spoken)
• You have strong analytical and problem-solving skills, and the ability to interpret complex compliance concepts
• You have a proven track record of successful program development and delivery
• You are flexible, creative, and can prioritize effectively
• You can make informed risk-based decisions in a fast-paced environment
• You are highly organized, planful and excellent at time management
• You embody our values:

• Own it
• Think big
• Obsess about our customers
• Do the right thing
• Get it done together
• Share your humanity

Preferred Qualifications

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,260.00 CAD - $210,340.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.