Director, Franchise Operations - Western Canada

The Coca-Cola Company; Toronto; On-site; CAD 146,000 - 171,000; Full time

Job summary

A multinational beverage corporation seeks a Director of Franchise Operations for Western Canada. The role involves managing performance metrics, executing strategies with franchise partners, and enhancing operational efficiencies. The ideal candidate has extensive experience in consumer packaged goods and thriving in a team-oriented environment. This position offers competitive compensation and incentives.

Benefits

Access to global marketing leaders

Learning resources including Coke University and LinkedIn Learning

Qualifications

• 5+ years in CPG organization responsible for direct sales, key account or franchise management with P&L responsibility.
• Experience as a business partner with Bottler experience in the Food & Beverage industry.

Responsibilities

• Manage performance with GMs and stakeholders, reporting on commercial metrics.
• Execute commercial strategy with franchise owners for local market execution.
• Assess and change processes for efficiency in achieving business plans.

Skills

Business Integrations

Business Planning

Customer Relationship Management (CRM)

Strategic Leadership

Negotiation

Analytical Skills

Education

Bachelor's degree in Business, Marketing, Operations or Management

Master's degree (preferred)

Job description

Position Title

Director, Franchise Operations - Western Canada (R-130763)

Location Preference: Calgary, Canada

Other Location: Vancouver, Canada

• Applicants must currently reside in, or be willing to relocate to, either Calgary or Vancouver, Canada .

Travel: 50-75% with an expectation to be in the office 3 days a week

Education: Bachelor's degree in Business, Marketing, Operations or Management with a Master's degree is preferred.

Preferred Experience: 5+ years in CPG organization responsible for direct sales, key account or franchise management with P&L responsibility.

Position Overview

The Director Franchise Operations serves as the primary point of contact representing the total region portfolio of Western Canada (Vancouver, Interior BC, Calgary, Edmonton, Saskatchewan, and Manitoba Market Units) and will steward the development of our brands with primary accountability of growing SOVI (share of visual inventory), volume, revenue, share and transactions through collaborating and partnering with Bottler GMs and commercial team.

We are looking for candidates with bottling or general management experience that can build relationships and execute our strategies across our network. Must be mobile and will be required to work from regional offices weekly to ensure alignment with key stakeholders.

*What You'll Do for Us*

• Responsible for weekly/monthly performance management with GMs and other key stakeholders, which includes reporting on commercial metrics (SOVI, CDE, NNO, tie-ins), volume, revenue, share, and transaction metrics.
• Monitor performance versus execution objectives, re-plan as necessary and provide feedback to key stakeholders. Also, manages discretionary budgets based on regional needs.
• Executes the commercial strategy and plans with franchise (bottling partners) owners for local market execution.
• Act with agility when needed to collaboratively build contingency plans that prioritize key initiatives to ensure we deliver annual business plan performance.
• Assess and change current processes, scorecards and business routines to increase effectiveness and efficiencies to achieve the annual business plan.
• Work with franchise commercial manager to steward the planning process, ensuring all customer plans are included.
• Be the SME for Large Store, Small Store and FSOP Channel Plans and ensure all customer plans are clearly communicated and achievable within the planning process to ensure end-to-end execution.
• Provides Bottler performance feedback to Franchise Leadership 'serving as voice of themarket.'
• Monitor's market conditions and reports competitive activity to management, Bottler and local associates to understand program effectiveness and any implementation barriers.
• Work with Commercial Manager to support the development of commercial stewardship bi-monthly planning stewardship.

What You’ll Need

Qualifications & Requirements:

• Bachelor's degree in Business, Marketing, Operations or Management with a Master's degree is preferred.
• 5 or more years in CPG organization responsible for direct sales, key account or franchise management with P&L responsibility.
• Must have experience as a business partner with direct Bottler experience in the Food & Beverage industry.
• Must have experience with annual business planning, forecasting, customer and distributor management and demonstrate a track record for delivering positive volume and revenue results.
• Must possess excellent relationship building skills, as well as strategic leadership abilities.
• Demonstrate excellent influencing, selling, negotiating, relationship building and storytelling abilities.
• Demonstrate strong time management capabilities, attention to details, the ability to prioritize quickly and take risks as well as thrive in ambiguity.
• An understanding of channel marketing, syndicated marketing research and competitive analysis and how to utilize this knowledge to drive sales are ideal.
• Strong data literacy, problem-solving and analytical skills are ideal.

What We Can Do For You

• Iconic Brand: Work on the most recognized brand in the world and be part of developing the brands next chapter.
• Exposure to World Class Leaders: Availability to global marketing leaders that will expand your network and exposure you to emerging digital platforms and marketing insights.
• Learning Culture: Access to resources such as Coke University, LinkedIn Learning and management programs that give you the resources to continually develop your skills and knowledge.

Skills

Business Integrations; Business Planning; Distribution Operations Management; Customer Relationship Management (CRM); Annual Business Planning; Value Chain Economics; Channels Strategy; Contract Management; Negotiation Strategies; Market Dynamics; Communication; Execution Excellence; Business Plan Implementation; Financial Performance Management; Teamwork; Negotiation; Strategic Leadership; Channel Management; Capacity Planning

Pay Range:$146,000 - $171,000

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:30

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.