Director, Fan Experience & Security - OEG Sports & Entertainment

Jump in Sport; Edmonton; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading sports and entertainment organization in Edmonton is seeking a Director, Fan Experience & Security to lead and manage the Fan Experience and Security team. You will oversee performance during events, optimize operational expenditures, and inspire team members. Strong communication skills and experience in team management are essential. This role offers a dynamic environment within an iconic venue.

Responsibilities

• Leads the Fan Experience and Security team performance during events.
• Communicates effectively and builds employee relationships.
• Supports business units to meet their operational needs.
• Uses professional and life experience to create new ways.
• Inspires and develops team members to enhance their strategic thinking.
• Optimizes expenditures through operating budgets monitoring.
• Identifies and promotes new projects to support goals.
• Oversees the Fan Experience and Security team through all employee journey phases.
• Leads day-to-day performance objectives for direct reports.

Job description

Director, Fan Experience & Security - OEG Sports & Entertainment

Application Deadline - 26th Nov 2025 @ 12:00 am (GMT)

Reporting to the Vice President & General Manager, Rogers Place, this position is responsible for managing and leading the Fan Experience and Security team through all Rogers Place and related events, including all day-to‑day functions. The Director, Fan Experience & Security ensures continuity across all brands and products to ensure delivery of the customer expectation.

Your Focus in this Role:

• Leads the Fan Experience and Security team performance prior, during and following events (Oilers, Oil Kings, Live Events, and ICE District).
• Communicates effectively, builds employee relationships, and provides support to all key stakeholders to ensure the achievement of OEG goals and objectives.
• Supports fellow business units through a proactive approach to meet their operational needs.
• Uses professional and life experience to create new ways and build best practices.
• Inspires and develops team members to enhance their strategic thinking, align their actions with the vision, and promote our values and behavioural standards.
• Optimizes expenditures through operating budgets monitoring including daily follow up, annual forecast and analysis of labour costs.
• Identifies and promotes annually new projects to support our goals (quantitative and qualitative).
• Oversees the Fan Experience and Security team through all phases of the employee journey from recruitment through to onboarding, training, performance management, retention, and recognition.
• Leads the day-to‑day performance objectives for direct reports, including check‑ins for key priorities, timelines, and deliveries.