Director ERP Solution Services

Anglophone School District; Fredericton; On-site; CAD 109,000 - 124,000; Full time

Job summary

The Government of New Brunswick is seeking a Director of ERP Solution Services. In this leadership role, you will drive ERP initiatives aimed at transforming public services through cloud-based solutions. Responsibilities include overseeing a large team, managing budgets, and ensuring successful delivery of technology projects. Ideal candidates will have extensive experience in IT management and a degree in a related field. Competitive salary and comprehensive benefits offered.

Benefits

Comprehensive benefits package

Career growth opportunities

Supportive workplace culture

Qualifications

• Minimum of 7 years of experience with diverse technologies and processing environments.
• Ability to manage complex transformation projects and operational support.

Responsibilities

• Lead a team of over 50 employees and consultants.
• Manage budgets and produce financial forecasts.
• Oversee technology delivery for ERP business transformation.

Skills

Team leadership

Project management

Client-focused service

Problem solving

Education

University degree in Computer Science or Engineering

Tools

Oracle Fusion Cloud SaaS

SaaS/PaaS technologies

Job description

Service New Brunswick

R85-2025 / 26-396 (Fusion #15172)

Director of ERP Solution Services

Technology Services

Permanent Full-time Position (Open Competition)

Pay Band 8

Fredericton

At the Government of New Brunswick (GNB) we are on a mission to transform how government operates leveraging cutting‑edge ERP technologies to streamline Human Resources, Payroll, Procurement and Finance. As the Director of ERP Solution Services you’ll be at the forefront of this transformation, driving innovation and impact across the province. Focused on cloud‑based solutions, our ERP initiatives are designed to simplify processes, improve access to information and enhance service delivery.

About SNB

Service New Brunswick (SNB) is proud to be recognized as one of Atlantic Canada’s Top Employers for 2025! At SNB, working with us is more than just a job—it’s an opportunity to build a meaningful career where you can make a difference in your community.

As part of SNB’s Technology Services Division you’ll join a team of over 800 professionals delivering essential IT services to all GNB departments and Regional Health Authorities. With a province‑wide presence, SNB is proud to be New Brunswick’s largest IT employer, offering unmatched opportunities for growth, collaboration and meaningful work.

What truly sets SNB apart is its exceptional workplace culture. We foster an environment where innovation, inclusivity and continuous learning are celebrated. Our teams thrive on mutual respect, open communication and a shared commitment to service excellence. Whether you’re collaborating across departments or leading transformative initiatives, you’ll be supported by a culture that values people, encourages creativity and recognizes achievement.

What You Will Do

Reporting to the Executive Director of Strategy, Planning and Solutions Services, the Director of ERP Solution Services serves as a key member of the ERP leadership team under the strategic direction of the ERP Business Solution. This role you will collaborate closely with both business and technology partners including Business Functional Owners, Stream Leads, Architects, Analysts, Developers, Subject Matter Experts and the System Implementation Partner. You will actively participate with these stakeholders in leading project planning & implementation activities.

You will also be responsible for a team of technical and solution support professionals who provide program operations support. You will design and implement an operating model to better serve program clients.

In This Role You Will

• Lead and inspire a team of over 50 employees and consultants, coordinating priorities and cultivating a positive high‑performance culture.
• Manage a team budget and produce quarterly financial forecasts.
• Plan HR needs in alignment with project schedule and activities.
• Lead the technology delivery stream of the ERP business transformation initiative, overseeing solution architecture, system integration and testing activities across a series of iterative releases organized by business functionality and client groups.
• Ensure team members are equipped with the knowledge, tools and support needed to succeed, including facilitating effective knowledge transfer from the implementation partner.
• Manage client relationships to build trust, address needs and deliver exceptional outcomes.
• Collaborate with GNB business leadership partners and subject matter experts to shape ERP strategy.
• Build strategic partnerships across government and industry to align ERP technologies with evolving organizational needs.
• Break down silos to create unified approaches to ERP implementations and releases.

Why Join Us

• Be part of a supportive, progressive and people‑first organization that invests in your success, well‑being and future.
• Meaningful work that makes a difference.
• Career growth and advancement opportunities.
• Diverse roles within a single large employer.
• A comprehensive benefits package including paid vacation, health, dental, life, long‑term disability and pension.

Essential Qualifications

A university degree in Computer Science, Engineering or another related discipline and a minimum of seven (7) years of related experience with exposure to multiple diverse technologies and processing environments; OR a two‑year College Diploma in a related discipline with a minimum of ten (10) years related experience with exposure to multiple diverse technologies and processing environments. Subject to the response to this competition an equivalent combination of education, training and experience may be considered.

Asset Qualifications

• Experience with SaaS or PaaS solutions or technologies.
• Experience in assessing the impacts and risks of customization and configuration to support long‑term system and business process sustainability within a SaaS application.
• Experience with Oracle Fusion Cloud SaaS.

Operational Requirements

This position requires flexibility in working hours which includes some work during evenings and weekends and also requires the successful candidate to carry a cell phone to be on call outside of normal work hours. On occasion some travel throughout the province will be required; therefore candidates must possess a valid New Brunswick driver’s licence. Candidates will be required to undergo Criminal History Clearance prior to appointment.

Who We Are Looking For

• A strategic thinker with strong team leadership.
• Demonstrated management skills to effectively plan, coordinate and deliver results.
• Committed to delivering exceptional client‑focused service.
• Adaptable and proactive in fast‑paced, evolving environments.
• Ability to balance leading complex transformation projects and managing program operational support.
• Skilled at building strategic relationships and navigating stakeholder needs.
• Experienced in problem solving, conflict resolution and driving change.
• Consulting skills.

Salary

$109,642 - $123,500 annually. Pay Band 8 – Management and Non‑Union Pay Plan.

Equal Opportunity Statement

We are an Equal Opportunity Employer.

Candidates registered with the Equal Employment Opportunity Program and veterans who demonstrate they are among the most qualified shall be given preference at the time of appointment.

Employment Type

Full‑Time

Vacancy

1