Director, Digital Product - Client Discovery Journey and Onboarding

Scotiabank; Toronto; On-site; CAD 120,000 - 150,000; Full time

Job summary

A leading financial institution is seeking a Director of Digital Product to shape the strategy for client discovery journeys in wealth management. This strategic leader will possess over 10 years of experience in digital product management, particularly within financial services, and will lead a team focused on client-centric digital transformation. The successful candidate will ensure compliance with accessibility standards and foster collaboration across departments to achieve business goals.

Qualifications

• 10+ years of experience in digital product management.
• Strong understanding of wealth management concepts and customer needs.
• Experience with digital-first environments and customer-centric transformations.

Responsibilities

• Support GWM Journeys including Client Discovery.
• Ensure compliance with digital accessibility standards.
• Direct daily activities to meet operational risk standards.

Skills

Digital product management

Stakeholder management

Strategic thinking

Collaboration

Financial services knowledge

Education

Bachelor's degree in Business or Finance

MBA or advanced degree (preferred)

Job description

Title: Director, Digital Product - Client Discovery Journey and Onboarding

Requisition ID: 245656
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

We are seeking an experienced and strategic leader for the role of Director, Digital Product – Client Discovery Journey & Onboarding. Reporting to the VP and Head, Digital, Data and AI, Global Wealth Management (GWM), this individual will be responsible for shaping and executing the digital product strategy for client discovery journeys. The successful candidate will bring strong knowledge of digital products within the wealth management space and a solid understanding of the financial services industry. They will lead the evolution of our digital product practice, fostering consistency in product development, ways of working, capability reuse and practice management.

Is this role right for you? In this role you will:

• Support two key GWM Journeys, including Client Discovery, inclusive of all GWM .com sites & Conversion & Onboarding, with a focus on creating consistency, scalability and competitive differentiation for GWM.
• Uphold digital accessibility standards, ensuring compliance and regulatory requirements are met.
• Clearly articulate the product vision and company strategy, ensuring that their team understands how their work contributes to the overall goals of the organization.
• Act as a bridge between the product teams and other departments, ensuring smooth communication and alignment with stakeholders.
• Proactively identify and remove impediments that are hindering the team's progress.
• Coache the team to focus on delivering value to the customer and achieve desired business outcomes, rather than simply completing a list of tasks.
• Encourage and enable the team to use data and user insights to inform their decisions and validate their assumptions.
• Foster a culture of innovation, client centricity and collaboration with digital practice and with partners.
• Direct day-to-day activities in a manner consistent with the Bank’s risk culture, with day-to-day obligations to meet operational, compliance, AML/ATF/sanctions and conduct risk.
• Create a team environment that operates in accordance with Scotiabank Values and its Code of Conduct.
• Build a high-performance environment and implement a people strategy that attracts, retains, develops and motivates by fostering an inclusive work environment and a coaching mindset / behaviour; clearly communicate visions / values / team strategy and managing team succession.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Bachelor’s degree in Business, Finance, or related field required; MBA or other advanced degree preferred
• Minimum of 10 years of experience in digital product management, preferably within wealth management
• Strong knowledge of wealth management concepts, products, and customer needs
• Experience working in or with financial institutions or fintech organizations, with a clear understanding of regulatory considerations and industry best practices
• A proven track record of leading customer‑centric digital transformation initiatives, particularly in mobile and digital‑first environments
• Preferred experience with public websites and onboarding funnel management
• Demonstrated expertise in developing and launching digital solutions
• Strong leadership, strategic thinking, and stakeholder management skills
• Excellent communication and collaboration abilities

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.