Director, Customer Project Execution

Toronto Hydro; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading utility company in Ontario is seeking a dynamic Director for Customer Project Execution. This role involves strategic oversight of customer connection projects, ensuring compliance with regulations and leading diverse teams. Qualified candidates will possess ten or more years in utility operations, strong project management skills, and a commitment to safety and customer satisfaction. The position allows hybrid work weeks, requiring onsite presence Tuesday to Thursday. Comprehensive benefits package included.

Benefits

100% employer paid Health & Dental benefits

24/7 access to Employee & Family Assistance Program

Company-paid life insurance and long term disability

Spending account for fitness goals

Competitive paid time off

Defined Benefits Pension Plan

Career development and tuition reimbursement

Employee engagement events throughout the year

Qualifications

• Undergraduate degree or diploma in Engineering or relevant technical education.
• Ten or more years in utility operations focused on design/construction project execution.
• Five or more years leading multi-disciplinary teams in a safety-critical environment.
• Master’s degree in Business Administration or Engineering preferred.
• Registered Professional Engineer (P.Eng) in Ontario preferred.
• PMP or equivalent project management certification is an asset.
• Familiarity with Ontario Energy Board (OEB) regulations and ESA standards.

Responsibilities

• Lead strategy for customer connection programs, ensuring end-to-end project delivery.
• Direct planning and execution of service connections and capacity expansion.
• Oversee governance of external contractors, ensuring safety and quality adherence.
• Ensure compliance with standards and oversee performance monitoring.
• Provide leadership to teams, fostering accountability and a strong safety culture.

Job description

Toronto Hydro is looking for a dynamic and strategic leader to join our team as Director, Customer Project Execution. Reporting to the Vice President, Capital Construction & External Projects, the Director provides strategic direction and oversight for the end-to-end design and execution of customer connection projects. This includes managing expansion work to address capacity constraints and ensuring timely, cost-efficient, reliable, and safe access to the distribution system for both load and generation connection requests.

The Director will lead a team of leaders, professionals, and administrative/support staff in the day-to-day execution of externally initiated project processes and activities. The role is also responsible for ensuring compliance with legal and regulatory requirements, supporting anticipated growth, and delivering a positive customer experience throughout project execution.

Key Responsibilities

• Leads the organization’s strategy for customer connection programs, ensuring end-to-end delivery of projects that meet regulatory requirements, corporate objectives, and customer expectations.
• Directs the planning and execution of service connections and capacity expansion initiatives, driving efficiency, reliability, and continuous improvement in design and construction processes.
• Oversees governance of external contractors and stakeholders, ensuring adherence to safety, quality, schedule, and budget requirements, while managing escalations and mitigating risks.
• Ensures compliance with organizational standards and regulatory codes, and oversees performance monitoring, reporting, and risk management across all program areas.
• Provides leadership to departmental teams, fostering accountability, engagement, and professional growth, and maintaining a strong safety culture across all operations.
• Engages with industry stakeholders and monitors emerging trends, influencing organizational strategy to support electrification, energy transition, and future growth opportunities.

Competencies

• Undergraduate degree, diploma in Engineering or a combination of relevant technical education and experience.
• Ten (10) or more years of progressive experience in utility operations, with a focus on design/construction project execution. Experience in oil/gas may be considered.
• Five (5) or more years of progressive leadership experience managing multi-disciplinary teams and external vendors in a safety‑critical environment.
• Master’s degree in Business Administration or Engineering preferred.
• Registered Professional Engineer (P.Eng) in the Province of Ontario preferred.
• PMP or equivalent project management certification is an asset.
• Familiarity with Ontario Energy Board (OEB) regulations, ESA standards, and other applicable codes.
• Demonstrated experience in developing and managing strategic partnerships with internal/external stakeholders.
• Strong project management skills.
• Strategic thinking with ability to align operational execution to corporate objectives.
• Strong stakeholder management and negotiation skills.
• Excellent communication and decision‑making abilities under complex and high‑risk conditions.
• Proven track record of leading change management initiatives in complex operational or technical environments.
• Models customer‑focused approach in all decisions and actions.
• Experience managing departmental performance, budgets, and scorecards aligned to corporate objectives.

Total Rewards

To support the overall well‑being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

• 100% employer paid Health & Dental benefits
• 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
• Company‑paid life insurance and long term disability
• Spending account to support fitness goals (e.g. gym memberships)
• Competitive paid time off (including vacation and parental leave)
• Defined Benefits Pension Plan through OMERS
• Career development and tuition reimbursement
• Exciting employee engagement and appreciation events throughout the year

This posting is for an existing vacancy. The position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

Accessibility and Application Support

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email [e-mail] or call (416) 542‑8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.