Director, Customer & Partner Marketing

SOCi; Toronto, Vancouver; Hybrid; CAD 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Employer 401(k)

Flexible work

Paid time off

Wellness days

Paid holidays

Career growth

Job summary

SOCi in Toronto/remote is seeking a Director of Customer & Partner Marketing to lead the strategy and execution of programs driving customer expansion, partner-sourced pipeline, and retention. You will collaborate with Account Management, Customer Success, Partnerships, Sales, and Product Marketing to develop data-driven campaigns for multi-location brands and partners.

This role blends strategic leadership with hands‑on execution, accountability for expansion and partner pipeline, and a focus

Qualifications

• 8+ years of B2B SaaS marketing experience.
• 5+ years in customer, expansion, or channel/partner marketing.
• 3+ years of people management experience.
• Proven track record of developing marketing programs that generate measurable pipeline and revenue, particularly through customer cross‑sell and upsell initiatives.
• Experience executing integrated, account‑based, and retention‑focused marketing programs targeting complex B2B buying groups.
• Strong proficiency in marketing automation, CRM platforms (e.g., Marketo, Salesforce), and data‑driven performance optimization, with hands‑on experience building AI‑enabled marketing workflows.
• Strong analytical, communication, and cross‑functional leadership skills, with the ability to translate strategy into measurable results.
• Proven ability to align with Sales and Customer Success leadership and prioritize limited resources against competing demands.
• Bachelor's degree in Marketing, Business, Communications, or a related field, or equivalent experience.

Responsibilities

• Develop customer growth, expansion & retention programs.
• Partner with Account Management and Customer Success to align marketing with revenue targets and renewal priorities.
• Prioritize programs and allocate limited marketing resources against expansion and partner pipeline targets.
• Build targeted, account-based campaigns that engage customer buying groups across multi-location brands and property businesses.
• Lead customer lifecycle marketing, including campaigns, nurture programs, webinars, events, and customer communications.
• Use customer segmentation and behavioral signals to deliver personalized marketing experiences.
• Turn product launches into cross-sell and upsell campaigns, and support customer advocacy programs.

Skills

B2B SaaS marketing

Demand generation

Account-based marketing

People management

Cross-functional collaboration

Education

Bachelor's degree in Marketing or related field

MBA preferred

Tools

Marketo

Salesforce

Job description

Who We Are

SOCi.ai is redefining how multi-location Enterprises and Property Management Companies achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for Property Management and Distributed Brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. View more on our Awards & Accolades here !

About the Role

The Director, Customer & Partner Marketing will own the strategy and execution of marketing programs that drive customer expansion (cross-sell, upsell, and account growth), generate partner-sourced pipeline, and support retention. Programs span SOCi’s customers (multi-location brands, franchise organizations, and property businesses) and its partners (agencies, technology providers, and resellers).

Working closely with Account Management, Customer Success, Partnerships, Sales, and Product Marketing, this leader will develop targeted, data-driven campaigns that engage customer buying groups, create demand for additional SOCi solutions, and reinforce customer value. This leader will align with Sales, Account Management, and Customer Success leaders on where to focus limited marketing resources to hit expansion and partner pipeline targets.

This role requires a balance of strategic thinking, hands‑on execution, and revenue accountability for expansion and partner-sourced pipeline goals, with a strong emphasis on using AI, automation, and data to drive performance and operational efficiency. The role directly manages two Demand Generation Managers and a Marketing Coordinator.

Responsibilities

Customer Growth, Expansion & Retention

• Develop and execute customer marketing strategies that generate expansion pipeline, accelerate cross-sell and upsell opportunities, and support customer retention.
• Partner with Account Management and Customer Success to align marketing programs with revenue targets, renewal priorities, and strategic account opportunities.
• Work with Sales, Account Management, and Customer Success leaders to prioritize programs and allocate limited marketing resources against expansion and partner pipeline targets.
• Build targeted, account-based campaigns that engage customer buying groups across multi-location brands, franchise organizations, and property businesses, identify new stakeholders, and create demand for additional SOCi solutions.
• Lead customer lifecycle marketing, including targeted campaigns, nurture programs, webinars, events, and customer communications.
• Use customer segmentation, account intelligence, and behavioral signals to deliver personalized marketing experiences and improve engagement.
• Partner with Product Marketing to turn product launches and new-module releases into cross-sell and upsell campaigns, and help support customer advocacy programs (references, case studies, reviews) that provide proof points for expansion and partner campaigns.

Partner Marketing

• Develop and execute co-marketing strategies with technology, integration, strategic, agency, and reseller partners to generate partner-sourced and partner-influenced pipeline.
• Collaborate with Partnerships, Sales, and Product Marketing to build integrated campaigns, joint events, webinars, and content that expand SOCi's market reach.
• Establish scalable partner marketing programs, processes, and measurement frameworks to maximize pipeline contribution and ROI.
• Build partner enablement and channel programs (campaign-in-a-box assets, co-sell support, partner training, and funds management where applicable) that make it easy for agencies and resellers to promote and sell SOCi.

AI, Automation & Performance

• Champion the use of AI and automation (including signal-based triggers, personalization, and content scaling) to improve campaign execution, personalization, targeting, and marketing efficiency.
• Identify opportunities to automate workflows, accelerate campaign development, and scale high-performing programs.
• Partner with Marketing Operations to establish KPIs and reporting for expansion pipeline, partner contribution, customer engagement, retention marketing, and revenue impact.
• Analyze performance data to optimize campaigns, prioritize investments, and communicate actionable insights to leadership.
• Lead and develop a high‑performing customer and partner marketing team (two Demand Generation Managers and a Marketing Coordinator), fostering accountability, innovation, and continuous improvement.
• Serve as a strategic partner to Account Management, Customer Success, Partnerships, Sales, and Product Marketing.
• Own the customer and partner marketing budget and make transparent prioritization tradeoffs across competing requests from Sales, Account Management, and Customer Success.

Qualifications

• 8+ years of B2B SaaS marketing experience, with a strong background in customer growth, demand generation, or account-based marketing.
• 5+ years in customer, expansion, or channel/partner marketing, including experience working with agency, technology, or reseller partners.
• 3+ years of people management experience, with demonstrated success developing high‑performing teams.
• Proven track record of developing marketing programs that generate measurable pipeline and revenue, particularly through customer cross‑sell and upsell initiatives.
• Experience executing integrated, account‑based, and retention‑focused marketing programs targeting complex B2B buying groups.
• Strong proficiency in marketing automation, CRM platforms (e.g., Marketo, Salesforce), and data‑driven performance optimization, with hands‑on experience building AI‑enabled marketing workflows.
• Strong analytical, communication, and cross‑functional leadership skills, with the ability to translate strategy into measurable results.
• Proven ability to align with Sales and Customer Success leadership and prioritize limited resources against competing demands.
• Bachelor's degree in Marketing, Business, Communications, or a related field, or equivalent experience.
• Preferred: experience marketing to multi‑location, franchise, or local‑business customers, or within a martech/agency ecosystem.

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What SOCi Provides to You

• Comprehensive Benefits Package (full‑time permanent, non-contract roles only)
• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible Work Environment (full‑time, non-contract roles only)
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Empowering Career Growth and Success

What’s Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi‑location brands. Our passionate team of SOCialites work from home around the globe!
Our collaborative, dynamic culture allows our teams to work cross‑functionally and optimize productivity. We are a fast‑paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in SOCi’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A “disabled veteran” is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

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An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.