Director, credit structuring – commercial banking

BMO Financial Group; Vancouver; On-site; CAD 86,000 - 160,000; Full time

Job summary

A leading financial services provider in Vancouver seeks a professional to lead business development and enhance client service. The role requires 7+ years of relevant experience, focusing on improving service delivery, developing operational improvements, and ensuring regulatory compliance. Ideal candidates should have a strong background in client relationship management and a bachelor's degree in business or finance. This position offers a competitive salary range and comprehensive benefits package.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Qualifications

• 7+ years of relevant experience in Client Relationship, Financial Services or Service Excellence preferred.
• Education, experience, and industry knowledge required.

Responsibilities

• Leads and executes business development plans to achieve goals.
• Develops solutions for customer issues by engaging internal stakeholders.
• Collaborates to implement processes that meet client expectations.

Skills

Client Relationship

Project Management

Stakeholder Management

Regulatory Compliance

Change Management

Problem-Solving

Education

Bachelor’s degree in Business Administration, Finance or Marketing

Job description

Application Deadline:

12/18/2025

Address:

595 Burrard Street

Job Family Group:

Commercial Sales & Service

Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions.

Responsibilities:

• Leads and executes business development plans so that business goals are achieved or exceeded.
• Participates on client calls as required.
• Addresses customer services issues according to established guidelines escalating as required.
• Develops solutions for customer issues by engaging multiple internal stakeholders as required.
• Acts as a subject matter expert on relevant regulations and policies.
• Leads the continuous improvement of client service processes, identifying opportunities for automation, streamlining workflows, and enhancing service delivery efficiency.
• Collaborates with managers to develop and implement processes and procedures to meet client expectations and ensure consistency across the Commercial Bank segments.
• Oversees the management of audits and ensures adherence to regulatory requirements maintaining a strong control environment.
• Advises on business priorities and develops a strategic roadmap to drive execution and achieve long‑term objectives.
• Drives large‑scale operational improvements, leveraging new technologies and processes to enhance service delivery.
• Develops comprehensive reporting systems to track and measure the effectiveness of client service initiatives, providing regular updates to senior management.
• Manages resource allocation, ensuring that the client service team has the right balance of personnel, technology, and tools to meet current and future demands.
• Engages with clients to understand and diagnose service needs, ensuring concerns are addressed promptly and effectively.
• Responds to and facilitates the resolution of client service requests.
• Collects and analyzes client feedback to identify service gaps, enhance operational performance, and optimize client satisfaction.
• Ensures all client interactions, documentation, and issue resolutions comply with bank policies, regulatory requirements, and internal controls.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non‑routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• 7+ years of relevant experience Client Relationship, Financial Services or Service Excellence in a corporate or banking environment is preferred.
• Bachelor’s degree preferred; Business Administration, Finance or Marketing preferred. Any other related discipline or commensurate work experience considered.
• Seasoned professional with a combination of education, experience and industry knowledge.

Advanced level of proficiency:

• Change Management
• Project Management
• Problem‑Solving
• Detail‑Oriented
• People Management
• Stakeholder Management
• Strategic Thinking
• Product Knowledge
• Regulatory Compliance
• Data Analysis Reporting
• Document Management

Salary

$86,000.00 - $160,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in‑depth training and coaching, to manager support and network‑building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.