Director, Corporate Claims QA & Training — On-Site Leader

SGI; Calgary; On-site; CAD 100,000 - 120,000; Full time

Job summary

A leading insurance provider is seeking a Director of Corporate Claims Quality Assurance & Training in Calgary, Alberta. This role involves developing quality assurance frameworks, overseeing training programs, and driving continuous improvement initiatives. The ideal candidate has over 10 years in progressive roles, with at least 6 years in leadership and expertise in QA methodologies. Competitive benefits and a positive work culture are offered.

Benefits

Professional Growth

Positive, Healthy Work Culture

Supportive Work Environment

Competitive benefits and retirement plans

Qualifications

• 10+ years of progressive experience with 6 years in leadership and 4 years in claims.
• Expertise in QA methodologies and process improvement.
• Proven track record of collaboration and innovation.

Responsibilities

• Develop and implement a Quality Assurance framework aligned with corporate goals.
• Lead independent claims audits and ensure regulatory compliance.
• Oversee claims training programs and drive continuous process improvement.

Skills

Leadership

Quality Assurance expertise

Data analysis

Communication skills

Project management

Education

Four-year degree in Business, Mathematics & Applied Science, or Social Services

Job description

A leading insurance provider is seeking a Director of Corporate Claims Quality Assurance & Training in Calgary, Alberta. This role involves developing quality assurance frameworks, overseeing training programs, and driving continuous improvement initiatives. The ideal candidate has over 10 years in progressive roles, with at least 6 years in leadership and expertise in QA methodologies. Competitive benefits and a positive work culture are offered.