Director, Corporate Claims QA & Training — In-Office

SGI CANADA; Calgary; On-site; CAD 122,000 - 163,000; Full time

Job summary

A leading insurance firm in Calgary is looking for a Corporate Claims Quality Assurance Leader. This role entails developing and implementing quality assurance frameworks, leading claims training programs, and ensuring compliance with regulatory standards. Ideal candidates will possess a four-year degree and ten years of relevant experience, including leadership in claims operations. A collaborative and innovative approach is essential, alongside strong analytical skills. Competitive salary offered.

Qualifications

• Ten years of related experience, including six years of leadership experience.
• Knowledge of quality and process improvement methodologies.
• Ability to write technical reports clearly and concisely.

Responsibilities

• Lead the Corporate Claims quality assurance program and training.
• Develop a strategic quality assurance framework.
• Oversee claims training programs and enhance claims processing efficiency.

Skills

Analytical skills

Leadership

Communication

Education

Four-year degree in Business, Mathematics, or Social Services

Job description

A leading insurance firm in Calgary is looking for a Corporate Claims Quality Assurance Leader. This role entails developing and implementing quality assurance frameworks, leading claims training programs, and ensuring compliance with regulatory standards. Ideal candidates will possess a four-year degree and ten years of relevant experience, including leadership in claims operations. A collaborative and innovative approach is essential, alongside strong analytical skills. Competitive salary offered.