Director, Corporate Claims QA & Training

SGI; Winnipeg; On-site; CAD 122,000 - 162,000; Full time

Job summary

A reputable insurance company in Winnipeg is seeking a Director, Corporate Claims Quality Assurance & Training. The successful candidate will develop and implement QA frameworks and lead independent claims audits. Ideal for those with over 10 years of experience in claims and demonstrated leadership skills. This full-time role offers competitive benefits and a positive work environment.

Benefits

Professional growth opportunities

Positive workplace culture

Comprehensive benefits and retirement plans

Work-life balance initiatives

Qualifications

• Minimum 10 years of progressive experience, with 6 years in leadership and 4 years in claims.
• Expertise in QA methodologies and strategic oversight.
• Outstanding communication and relationship-building skills.

Responsibilities

• Develop and implement a Quality Assurance framework.
• Lead independent claims audits and establish KPIs.
• Oversee claims training programs and drive process improvements.

Skills

Leadership

Quality Assurance methodologies

Process improvement

Project management

Communication skills

Education

Four-year degree in Business, Mathematics, or Social Services

Job description

Out of Scope

Full-time, Permanent

The successful candidate must reside in the area where SGI is located. This role is 100% in office.

Salary: $122, - $162, Annual

Division: SGI Canada

Posting Close: December 2, 2025

Are You Ready to Lead and Innovate?

At SGI CANADA , we’re not just in the insurance business—we’re in the business of creating exceptional experiences for our customers, building strong partnerships, and empowering our teams to make a difference. If you’re a dynamic leader who thrives on driving change, inspiring teams, and shaping the future of claims management, this is your opportunity to shine.

We’re looking for a Director, Corporate Claims Quality Assurance & Training (SGI CANADA) to join our team and take the lead in delivering top-notch Corporate Claims quality assurance program, claims training program and continuous improvement framework for SGI CANADA (SGIC) claims.

We hope you consider applying if you can :

• Develop and implement a Quality Assurance framework aligned with corporate goals.
• Lead independent claims audits, establish KPIs / KQIs, and ensure regulatory compliance.
• Oversee claims training programs, collaborating with HR and technical teams.
• Drive continuous process improvement initiatives to enhance efficiency and effectiveness.
• Provide strategic oversight on internal controls, risk management, and governance.
• Build a high-performing team and champion leadership development across SGI CANADA.
• Prepare budgets, monitor risks, and develop processes that set the standard in the industry.
• Mentor and develop your team, building future leaders and fostering a culture of accountability and success.

Typically, these skills are gained through :

• A four-year degree in Business, Mathematics & Applied Science, or Social Services.
• At least 10 years of progressive experience, including 6 years of leadership and 4 years in claims.
• Expertise in QA methodologies, process improvement, and project management.
• A proven track record of collaboration, innovation, leading change, analyzing data, and delivering strategic insights.
• Outstanding communication, decision-making, and relationship-building skills.

But don’t worry about checking every box! We know the confidence gap and imposter syndrome can get in the way, so please don’t hesitate to apply. We’d love to hear from you!

What else do we offer?

At SGI, we believe in creating an exceptional employee experience, and we’ve got the perks to back it up :

• Professional Growth : We invest in your development through leadership training, educational funding, and opportunities to grow your career.
• A Positive, Healthy Work Culture : We’re proud of our workplace culture and are committed to fostering an environment that reflects our values : caring, passion, innovation, and integrity.
• Amazing People : At SGI, you’ll find the work team you didn’t know you needed. Work alongside top talent and thrive in a supportive, collaborative environment.
• Click the link to hear directly from our employees in their and discover why they love being part of the SGI team!
• Competitive Benefits : Comprehensive benefit, retirement plans, and work-life balance initiatives.

Why join SGI?

We strive to create more than just a workplace—we build a community of individuals driven by passion and creativity. At SGI, your voice is heard, your ideas are valued, and your contributions are celebrated.

To Apply

For more information, please review the full job description () to learn about the role and its responsibilities. The position closes on December 2, 2025 , so submit your application online on our careers website by 11 : 59 (SK Time Zone) .

Diversity and Inclusion

Diversity is a cornerstone of SGI. We believe all candidates should be given the opportunity to fully participate during the recruitment process. If you require an accommodation, we invite you to submit your accommodation request to employeeleaves