Director, Corporate Claims QA & Training

SGI; Calgary; On-site; CAD 100,000 - 120,000; Full time

Job summary

A leading insurance provider is seeking a Director of Corporate Claims Quality Assurance & Training in Calgary, Alberta. This role involves developing quality assurance frameworks, overseeing training programs, and driving continuous improvement initiatives. The ideal candidate has over 10 years in progressive roles, with at least 6 years in leadership and expertise in QA methodologies. Competitive benefits and a positive work culture are offered.

Benefits

Professional Growth

Positive, Healthy Work Culture

Supportive Work Environment

Competitive benefits and retirement plans

Qualifications

• 10+ years of progressive experience with 6 years in leadership and 4 years in claims.
• Expertise in QA methodologies and process improvement.
• Proven track record of collaboration and innovation.

Responsibilities

• Develop and implement a Quality Assurance framework aligned with corporate goals.
• Lead independent claims audits and ensure regulatory compliance.
• Oversee claims training programs and drive continuous process improvement.

Skills

Leadership

Quality Assurance expertise

Data analysis

Communication skills

Project management

Education

Four-year degree in Business, Mathematics & Applied Science, or Social Services

Job description

The successful candidate must reside in the area where SGI is located. This role is 100% in office.

Division: SGI Canada

Posting Close: December 2, 2025

Are You Ready to Lead and Innovate?

At SGI CANADA, we’re not just in the insurance business—we’re in the business of creating exceptional experiences for our customers, building strong partnerships, and empowering our teams to make a difference. If you’re a dynamic leader who thrives on driving change, inspiring teams, and shaping the future of claims management, this is your opportunity to shine.

We’re looking for a Director, Corporate Claims Quality Assurance & Training (SGI CANADA) to join our team and take the lead in delivering top‑notch Corporate Claims quality assurance program, claims training program and continuous improvement framework for SGI CANADA (SGIC) claims.

Responsibilities

• Develop and implement a Quality Assurance framework aligned with corporate goals.
• Lead independent claims audits, establish KPIs/KQIs, and ensure regulatory compliance.
• Oversee claims training programs, collaborating with HR and technical teams.
• Drive continuous process improvement initiatives to enhance efficiency and effectiveness.
• Provide strategic oversight on internal controls, risk management, and governance.
• Build a high‑performing team and champion leadership development across SGI CANADA.
• Prepare budgets, monitor risks, and develop processes that set the standard in the industry.
• Mentor and develop your team, building future leaders and fostering a culture of accountability and success.

Qualifications

• A four‑year degree in Business, Mathematics & Applied Science, or Social Services.
• At least 10 years of progressive experience, including 6 years of leadership and 4 years in claims.
• Expertise in QA methodologies, process improvement, and project management.
• A proven track record of collaboration, innovation, leading change, analyzing data, and delivering strategic insights.
• Outstanding communication, decision‑making, and relationship‑building skills.

Benefits

• Professional Growth:We invest in your development through leadership training, educational funding, and opportunities to grow your career.
• A Positive, Healthy Work Culture:We’re proud of our workplace culture and are committed to fostering an environment that reflects our values: caring, passion, innovation, and integrity.
• Amazing People:At SGI, you’ll find the work team you didn’t know you needed. Work alongside top talent and thrive in a supportive, collaborative environment.
• Competitive benefits, retirement plans, and work‑life balance initiatives.

To Apply

For more information, please review the full job description to learn about the role and its responsibilities. The position closes on December 2, 2025, so submit your application online on our careers website by 11:59 p.m. (SK Time Zone).

Diversity and Inclusion

Diversity is a cornerstone of SGI. We believe all candidates should be given the opportunity to fully participate during the recruitment process. If you require an accommodation, we invite you to submit your accommodation request to employeeleaves.