Director, Content and Product Operations (Bangkok-based, relocation provided)

Agoda; Vancouver; On-site; CAD 126,000 - 189,000; Full time

Job summary

Agoda seeks a Director, Content and Product Operations to lead analysis of customer and product data, set strategy, roadmaps and KPIs, and manage multiple large teams in a fast-paced, international environment. You will collaborate with Product and IT on experiments and reporting, coordinating with accommodation supply, connectivity, partnerships, and support teams to ensure operational excellence.

This position is based in Bangkok, Thailand, reporting to the VP of Product, and is open to

Qualifications

• 10+ years of experience driving operations in large organizations.
• At least 6 years of direct management, leading teams of 20+.
• Experience in e-commerce or technology/internet space.
• Proven ability to set and execute content or operational strategy.
• Strong analytical skills and data-driven decision making; SQL is a plus.

Responsibilities

• Develop and execute content and product operations strategies to support Agoda’s business goals.
• Set content and data priorities based on customer needs and business value.
• Establish and track KPIs to measure business impact and operational performance.
• Create and manage roadmaps and project plans for key initiatives.
• Collaborate with cross-functional teams to deliver content solutions.

Skills

Operations leadership

Team management

Data-driven decisions

Cross-functional collaboration

Tools

SQL

Job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Our Purpose – Bridging the World Through Travel

We believe travel allows people to enjoy, learn, and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding, and happiness. We are a skillful, driven, and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

The Opportunity

As Director, Content and Product Operations, you will play a key leadership role in analyzing customer and product data to determine business value and priorities, setting the strategy, roadmap and KPIs to deliver efficient and effective operations. You will build and manage multiple large teams in a fast-paced, international environment.

You will lead your teams in execution, collaborate closely with product managers and IT on A/B experiments and reporting, and coordinate with accommodation supply, connectivity, strategic partnerships, and customer support teams to ensure operational excellence.

This position is based in Bangkok, Thailand, reporting to the VP of Product, and is open to candidates worldwide. We will assist you with visa and relocation, ensuring a smooth transition to working and living in Bangkok.

Responsibilities

• Develop and execute content and product operations strategies to support Agoda’s business goals.


• Set content and data priorities based on customer needs and business value.


• Establish and track KPIs to measure business impact and operational performance.


• Create and manage roadmaps and project plans for key initiatives.


• Collaborate with cross-functional teams, including Product, Technology, and Supply, to deliver effective content solutions.


• Lead, develop, and mentor a high-performing team, fostering a culture of innovation and accountability.


• Monitor and improve content systems and processes for efficiency and quality.


• Troubleshoot and resolve issues across the content supply chain.

Experience Required

• 10+ years of experience in driving Operations for large organizations


• At least 6 years of direct management experience, including leading teams of 20 or more


• Experience managing teams in the e-commerce or technology/internet space


• Proven ability to set and execute content or operational strategy to drive business results


• Strong analytical skills and data-driven decision-making; SQL expertise a plus


• Demonstrated experience optimizing operational workflows and resourcing, both automated and manual, to achieve business goals

Discover More About Working At Agoda

• Agoda Careers https://careersatagoda.com


• Facebook https://www.facebook.com/agodacareers/


• LinkedIn https://www.linkedin.com/company/agoda


• YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.