Director, Compliance

Combined, a Chubb Company; Brossard; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading provider of insurance products seeks a Director, Compliance for its Brossard, Quebec location. The role involves managing the Customer Complaints Handling Program and Privacy Program, ensuring compliance with regulations, and advising the business on compliance issues. Candidates must have 5+ years of relevant experience and be bilingual in French and English. This is a full-time mid-senior level position that offers a dynamic work environment.

Qualifications

• 5+ years of experience in compliance, risk, legal, or audit roles.
• Experience in a regulated financial institution preferred.
• Demonstrated effective management of relationships.

Responsibilities

• Manage Customer Complaints Handling Program and resolve complaints.
• Oversee Privacy Program and personal information requests.
• Ensure compliance by developing and implementing policies.

Skills

Bilingualism in French and English

Effective management of internal/external relationships

Detail-oriented with follow-up skills

Ability to prioritize and manage time

Presentation and training skills

Job description

Join to apply for the Director, Compliance role at Combined, a Chubb Company

Combined Insurance Company of America (CICA) is a leading provider of individual accident, disability, health and life insurance products, and a Chubb company. Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

About Legal and Compliance

We seek a highly motivated individual to join our team who exhibits best‑in‑class competencies and embodies the culture we aspire to:

• We deliver high quality work product, services and solutions that demonstrate understanding of the needs and requirements of our business partners and support achievement of team goals.
• We adapt to changing business needs and environments through a proactive, flexible approach that achieves results and strikes the proper balance among all constituencies.
• We demonstrate character, integrity, and professionalism, both within a team environment and in fulfilling our responsibilities to our business partners.
• We build collaborative, trusting relationships with team members and business partners through superior communication skills, empathy, and respect.
• We independently manage work responsibilities through commitment, dedication, and accountability, and display an ongoing commitment to self‑improvement.

Key Objective

The Director will report to the Chief Compliance Officer for Canada and support the Canada Compliance function for the CICA Canada Branch operations.

General Responsibilities

• Oversee and manage the Customer Complaints Handling Program, including daily operations and resolving consumer complaints.
• Oversee and manage the Privacy Program, including daily operations, personal information requests, and incident/breach investigations.
• Stay current with laws, regulations, and best practices; update corporate policies and procedures as needed.
• Inform management, employees, and independent representatives about legal, regulatory, and corporate changes and provide related training.
• Ensure compliance by developing, implementing, and maintaining policies and procedures; monitor compliance and draft related communications.
• Advise the business on compliance matters and issues.
• Analyze issues and complaints to identify root causes, recommend solutions, and mitigate risks.
• Support Compliance Assurance Reviews and monitoring activities for the CICA Canadian Branch.
• Lead process improvement projects related to regulatory changes and Fair Customer Treatment.
• Assist with anti‑money laundering, terrorist financing, and sanctions matters.
• Act as a liaison with regulators, authorities, and stakeholders as required.
• Attend industry events and participate in workgroups and committees.

Qualifications

• 5 or more years of relevant experience (compliance, risk, legal, audit).
• Experience in a regulated financial institution environment preferred.
• Bilingualism, French and English, required.
• Ability to give presentations and conduct training.
• Demonstrated ability in effective management of internal/external relationships and stakeholders.
• Ability to prioritize and apply effective organization and time management skills.
• Detail‑oriented with effective follow‑up and execution skills.

We do require proficiency in English, in addition to French, since we work with our head office in Ontario and occasionally with our American counterparts.

Combined Insurance Company of America is committed to developing inclusive, barrier‑free selection processes and work environments. If contacted in relation to a job opportunity, please advise Human Resources in a timely fashion if accommodation measures are needed to enable you in a fair and equitable manner during the selection process. Information received relating to accommodation measures will be addressed confidentially.

Job location: Brossard, Quebec, Canada. Employment type: Full‑time. Seniority level: Mid‑Senior level.