Director, Commercial Services

Meridian OneCap Credit Corp.; London; Hybrid; CAD 95,000 - 130,000; Full time

Benefits offered by this job

Hybrid work arrangements

Inclusive culture

Total rewards package

Diverse industry leaders

Job summary

Meridian Credit Union is seeking a Director, Commercial Services to lead a high-value commercial portfolio and drive profitable growth. You will mentor staff, manage risk, and deliver Member-centric financial solutions while upholding strong community engagement and employee engagement standards.

The role emphasizes leadership, strategic sales, and deep knowledge of lending, deposits, and credit risk. A hybrid work arrangement and opportunities to impact local business communities are offered.

Qualifications

• 7–10+ years of progressive experience in sales/service and managing a diverse commercial banking portfolio.
• Post-secondary education in accounting, finance, commerce, business administration, or equivalent work experience.
• Strong knowledge of the commercial banking marketplace and key industries in the assigned market areas.
• Expert knowledge of segment strategies, structure, lending and deposit products and services.
• Excellent analytical, relationship, interpersonal, communication, presentation and team skills.

Responsibilities

• Actively monitor and manage profitability of commercial relationships to build long-term relationships.
• Identify prospects and close deals via targeted marketing with COIs and partners.
• Maintain a sales pipeline and follow up on referrals/prospects.
• Assess Member needs and propose products/solutions; keep Members aware of benefits and new offerings.
• Structure, negotiate and document complex credit and cash management arrangements with Commercial Credit.
• Demonstrate strong skills in balance sheets, cash flow mechanics, and business plans.

Skills

Relationship management

Credit analysis

Commercial banking

Leadership

Communication

Negotiation

Sales & strategy

Education

Post-secondary education in finance

Job description

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Our Business Banking Practice:

Our vision is to be recognized as the financial institution that has the most local impact, supported by a purpose-driven Value Proposition to our Members.

We take the time to get to know our members’ business, anticipate their needs and provide customized solutions. After all, our obligations are to our Members, not shareholders, and we take to heart the best interests of our Members and communities we serve! We're passionate about what we can do for their business and we’re empowered to leverage our local autonomy to meet their unique needs.

In addition to building customized solutions for business, we offer full service commercial banking solutions, including a wide selection of daily banking products, complementary lending services, cash management solutions, as well as insurance and investments.

As a Director, Commercial Services:

You will be accountable for building and developing a portfolio of commercial accounts that exhibit a high degree of complexity and value to Meridian, generally with groups with lending needs greater than $5,000,000. The ability to meet financial objectives related to the profitable growth and retention of assigned portfolio is critical to success. Grow the size and profitability of the commercial book through good risk management techniques and by soliciting and maintaining solid new business relationships. Mentor and coach staff formally and informally through collaborative teamwork. You embody a “Member-centric” approach while ensuring a high standard of employee engagement, business results and community engagement ensuring execution with excellence.

What you will do:

• Actively monitor and manage the profitability of commercial relationship with Members with the intent of building a long-term mutually beneficial relationship by fully understanding the goals, objectives and status of the Member’s business(es)
• Through a coordinated and targeted marketing plan, identify and initiate contact with Members, partners, community leaders, centres of influence (COI) and prospects to close deals and strengthen, protect and grow the commercial book of business
• Maintain an ongoing sales pipeline and effectively follows up on unsuccessful referrals/prospects
• Use exceptional financial, industry knowledge and expertise to proactively assess and anticipate Member’s needs to suggest, recommend and/or propose products/solutions to meet those needs and the Member’s broader business objectives. Ensure that Member continues to be aware of the benefits of using these products, as well as new products available to them. Continuously update knowledge on new products that may be of value to Members
• Structure, negotiate and document complex credit and cash management arrangements with segment Members and prospects – often in partnership with Commercial Credit. Negotiate all terms of credit with Commercial Credit and appropriately assess risk in the relationship
• Demonstrate a strong working knowledge and excellent analytical skills in the areas of balance sheets, cash flow mechanics, and business plans presented by Members

How you will succeed:

• Minimum 7-10+ years progressive experience in sales/service and managing a diverse portfolio in a commercial banking environment
• Post secondary education in accounting, finance, commerce, business administration, or equivalent work experience
• Strong and thorough knowledge of the commercial banking marketplace and the assigned market area’s key industries and competitive positioning within the assigned market areas
• Expert knowledge of segment, strategies, structure, as well as its lending and deposit products and services
• Excellent analytical, relationship, interpersonal, communication, presentation and team skills
• Strong business acumen coupled with a demonstrated ability to initiate action to achieve results and meet deadlines while respecting fundamental corporate values
• Ability to work independently with confidence and strong commitment to Member service
• Leadership, organizational, impact, influencing and presentation skills
• Ability to interact at any level within the organization and in a business development capacity within the community
• Advanced credit and interviewing techniques, credit investigation and underwriting skills
• Member Focus - Personally demonstrating that our Members are our highest priority.
• Proactive - Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.
• Open Communication - Engaging in honest and transparent dialogue to develop mutual understanding, trust and cultivate deeper relationships.
• Business Savvy - Continuously acquiring the knowledge needed to do one’s job to the fullest using internal or external resources and applying the knowledge productively.
• Partner Orientation - Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.
• Integrity - Doing the right thing by always acting with openness, honesty and respect.
• Talent Developer: nurtures and supports direct reports, identifies strong team members, develops digital and analytical skills in direct reports.
• Creates a Supportive and Positive Team Environment: creates and contributes to a positive team environment which encourages innovation, risk taking, and learning; speeds up team learning through sharing best practices; leverages the strengths and opportunities of the broader marketing team

Comfort learning and adopting new digital tools, with an openness to using AI‑enabled technology to enhance productivity, accuracy, and the Member experience.

This role represents an existing vacancy which is being considered alongside the Relationship Manager/Senior Relationship Manager role. Only one hire will be pursued. Internal candidates are being considered as part of our standard process.

Salary Range: CAD $95,000.00 - $130,000.00 annually.

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: 700 Richmond Street, London, and 200 Speedvale Ave. W., Guelph.

This is a hybrid work opportunity.

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your candidates and clients!
• You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• This isn’t your typical "corporate" job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst forsustainable growth,community impact, andfuture-readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology–Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking– The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility– Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Who we are:

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is tobuild on our momentum as we deliver on our purpose - helping our members achieve their best life.

Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.