Director, Commerce

Flywheel Digital; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading digital commerce company in Ontario is seeking a Director to join its team. This role requires strong eCommerce experience and leadership skills to oversee client relationships and foster growth. The ideal candidate will have 8+ years of eCommerce experience and a proven track record in managing teams and client success. We offer a competitive rewards package, flexible work arrangements, and a supportive culture.

Benefits

Flexible vacation time

Strong learning and development opportunities

Parental leave and benefits

Qualifications

• 8+ years of eCommerce experience across Digital Commerce retailers or similar.
• Strong people management and leadership skills.
• Excellent communication and organizational skills.

Responsibilities

• Build and maintain strong client executive relationships.
• Oversee multiple client teams ensuring strong performance.
• Identify opportunities for revenue growth with existing clients.

Skills

eCommerce experience

Leadership

Communication

Analytical skills

Team management

Job description

Overview

Flywheel's suite of digital commerce solutions accelerate growth across major digital marketplaces for leading brands. We provide near real-time performance measurement to improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, growth opportunities and the support to be the best you can be.

The Opportunity

We are looking for a leader to join our Directors team, focusing on team development and support; client retention and growth; and expansion of Flywheel as the leading Digital Commerce Solution. This role requires proven commerce experience (Media and Retail, though strengths in one area are welcome), strong people management and leadership skills, and a passion for working with clients at executive levels, from business acquisition through ongoing growth and development.

This role will work alongside the current Commerce Leadership team across all media and retail functions, and must be filled by someone who is self-motivated, collaborative and results oriented, operating under expectations set by executive management. The goal is to help grow our clients’ business across all media opportunities, retain clients and assist in developing our internal team.

What You Will Do

• Build and maintain strong client executive relationships to foster long-term partnerships, and prospect referrals, while identifying ways to drive incremental value to clients and fostering an environment for candid partnership feedback
• Oversee multiple client teams providing guidance to ensure strong performance against client goals and identifying and resolving client issues
• Identify opportunities to grow revenue with existing clients that aligns with their growth objectives
• Jointly oversee and implement the strategy of Flywheel Digital, considering how best to scale in an effective and efficient way
• Act as a brand ambassador for Flywheel both internally by sharing market insight and trainings, and externally through participating in business development, conferences, webinars, share groups and more
• Ensure the team has the training, resources and ongoing professional development needed to deliver value to clients daily
• Maintain team morale and motivation in a hybrid work environment
• Seek ways to improve the team’s operating efficiency while maintaining work/life balance
• Contribute to hiring, team structuring, and account resourcing decisions
• Travel required, based on client needs

Who You Are

• 8+ years of eCommerce experience across Digital Commerce retailers & intermediaries, or in a similar industry and role
• Expert in the fundamentals of Commerce (search, display, video, content, promotion, etc.)
• Proven track record prioritizing in a fast-paced environment with competing internal and external priorities
• Team player with a genuine desire to contribute to Flywheel’s success
• Team management experience with leadership, mentoring and coaching skills
• Strong business acumen, problem solving and analytical skills
• Excellent communication and organizational skills
• Results-driven with strong customer focus
• Experience in presenting and influencing at Executive level
• Ability to quickly adapt to changing environments
• Bias for action and the ability to achieve objectives with optimism and tenacity
• Proactive and independently motivated
• Intellectually curious and a quick learner

Working at Flywheel

We offer a competitive rewards package, opportunities for growth, and a supportive, fun and engaging culture.

• Office hubs across the globe with a hybrid work pattern
• Flexible vacation time
• Strong learning and development opportunities
• Benefits that support your well-being
• Parental leave and benefits
• Volunteering opportunities
• ERGs for connected teammates on topics of inclusion and identity
• Background check required for hired candidates

Inclusive Workforce

Flywheel Commerce Network aims to create a culture where all individuals feel comfortable bringing their authentic selves to work. We are an Equal Opportunity Employer and participate in E-Verify. All applicants will receive fair consideration regardless of race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or other legally protected characteristics in the location of the candidate applying.

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