Director Cloud Infrastructure and Operations

Mackenzie Investments; Greater Toronto Area; Hybrid; CAD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Director of Cloud Infrastructure and Operations to lead a dynamic team in managing a critical multi-cloud environment. This role emphasizes continuous service improvement and collaboration across departments to ensure a seamless experience for clients and advisors. The ideal candidate will possess strong leadership skills, a deep understanding of infrastructure operations, and a commitment to quality service. Join a forward-thinking company that values diversity and empowers its employees to thrive in a hybrid work environment, making a significant impact in the financial sector.

Benefits

Mental Wellness Resources

Physical Wellness Resources

Continuous Learning Opportunities

Diversity and Inclusion Programs

Qualifications

• 5-7 years of experience in infrastructure service delivery with leadership experience preferred.
• Knowledge of cloud IaaS environments; certifications in GCP and Azure are assets.
• Experience in a 24x7 production environment across multiple clouds.

Responsibilities

• Lead a team managing a multi-cloud, multi-vendor environment with high availability requirements.
• Ensure effective monitoring of service availability, health, security, and system integrity.
• Manage relationships with third-party service providers, tracking SLA adherence.

Skills

Infrastructure Service Delivery

Team Leadership

Problem-Solving

Communication Skills

Time Management

Education

Bachelor’s degree in Computer Information Systems

Bachelor’s degree in Management Information Systems

Bachelor’s degree in Computer Science

Tools

Google Cloud Platform

Azure

ServiceNow

Datadog

Palo Alto

Job description

Director Cloud Infrastructure and Operations

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Division : IGM-Tech

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under management. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.

Job Description

Grade : L9

Referral Level: Level 2

Division : IGM-Tech

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967. Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.

At Mackenzie Investments, you can build your career with confidence. We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that matter most to them. As part of our team, you will do some of your best work, develop valuable skills, and make a difference in Canadians' lives.

We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc., empowering our employees with tools to thrive and providing resources for physical and mental wellness.

Join a team committed to continuous learning, understanding, and knowledge sharing. We support a hybrid work environment where applicable.

Mackenzie Investments values diversity and encourages applications from all qualified candidates across Canada, including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community members, gender-diverse, neurodiverse individuals, and others contributing to diversification of ideas.

The Director of Cloud Infrastructure Operations is a dynamic, service-oriented leader responsible for guiding infrastructure support activities within the IGM Technology organization. The candidate should have management experience, a deep understanding of infrastructure operations, and experience in a hybrid/multi-vendor environment. They will address technology needs of Advisors, Clients, and Business, ensuring a seamless experience.

This role requires team leadership, problem-solving skills, and a focus on continuous service improvement. The candidate should foster collaboration and demonstrate calm leadership under pressure. A service-oriented technology professional with excellent logical and problem-solving skills is ideal.

DUTIES INCLUDE

• Lead a team managing a critical multi-cloud, multi-vendor environment with high availability requirements.
• Manage, mentor, and develop team members, overseeing hiring, motivation, retention, performance, and development.
• Ensure effective monitoring of service availability, responsiveness, health, security, and system integrity, including maintenance, patching, and vulnerability management.
• Collaborate with leadership to develop strategic initiatives, plan staffing, and manage budgets.
• Drive support methodologies and processes in collaboration with Engineering and Architecture teams.
• Manage relationships with third-party service providers, tracking SLA adherence and service improvements.
• Support infrastructure projects with emphasis on transition to production and support models.
• Establish and refine incident and problem management processes, including root cause analysis and outage response.
• Participate in infrastructure security and compliance audits.
• Research, test, and implement innovative ideas and trends for cloud and infrastructure support.

Knowledge/Skill Requirements

• Bachelor’s degree in Computer Information Systems, Management Information Systems, Computer Science, or equivalent.
• 5–7 years of experience in infrastructure service delivery, with leadership experience preferred.
• Experience in a 24x7 production environment across multiple clouds or data centers, and with third-party providers.
• Knowledge of cloud IaaS environments; certifications in GCP and Azure are assets.
• Knowledge of ITSM or ITOM activities; certifications are assets.
• Experience with ServiceNow platform and incident trend analysis.
• Understanding of IT project management principles.
• Proficiency in remote work capabilities.
• Ability to remain stationary for long periods.
• Exceptional communication, organization, and time management skills, with a strong commitment to quality service.
• On-call availability required.

Asset Knowledge

• Knowledge of Google Cloud Platform, Azure, Networking, Palo Alto, DNS/DHCP, Active Directory, Linux, Datadog.
• Experience in Canadian Financial industry.
• Bilingual (English, French preferred).

Please visit our career page. Applications are due by May 15, 2025.

We thank all applicants; only those selected for an interview will be contacted.

Mackenzie Investments is committed to accessibility and will provide accommodations upon request.