Director Clinical Informatics

Teacup Tech Systems; Fredericton; On-site; CAD 140,000 - 190,000; Full time

Job summary

Teacup Tech Systems is seeking a senior Clinical Informatics leader with a bachelor’s degree and 10+ years of experience in clinical informatics, large-scale EHR/CIS implementations, and workflow design across health systems.

You will lead regional workflow standardization, physician engagement, governance, and the interface between informatics and build teams across multiple sites, ensuring go-live readiness and post-implementation optimization.

Qualifications

• Bachelor’s degree in nursing, health informatics, health sciences or related field.
• 10+ years in clinical informatics, large-scale EHR/CIS implementations, and workflow design.
• 5+ years in leadership or high-level advisory roles leading informatics teams across multiple sites.
• Experience standardizing clinical workflows across large regional or provincial health systems.
• Experience engaging physician groups and physician workflow decisions and governance.
• Comprehensive understanding of clinical informatics including documentation, order management, decision support, medication management, and safety workflows.

Responsibilities

• Lead clinical informatics and build teams across multiple sites.
• Translate clinical requirements into build specifications and prioritize work.
• Oversee governance, build processes, testing, and major system changes such as upgrades.
• Chair or participate in clinical governance forums that decide on workflow and EHR design.
• Drive validation, testing cycles, go-live readiness, and post go-live optimization.
• Educate clinicians and support adoption to ensure patient safety and quality outcomes.

Skills

Clinical informatics leadership

Workflow standardization

Physician engagement

Governance and decision making

Go-live readiness and incident support

Cross-site team mentorship

Education

Bachelor’s degree in nursing, health informatics, health sciences or related field

Job description

A bachelor’s degree from a recognized institution in nursing, health informatics, health sciences or a related field, or the equivalent combination of education and demonstrated senior clinical informatics experience with CIS implementations.

A minimum of ten (10) years of experience in clinical informatics, large scale EHR/CIS implementation or optimization, and clinical workflow design within a health system, demonstrating progressive leadership responsibility over that period.

A minimum of 5 years’ experience in a leadership or high-level advisory role, leading clinical informatics, EHR/CIS build or clinical workflow teams in a multi-site acute care health system.

Clinical Workflow Standardization: Demonstrated experience developing and leading the methodology for standardizing clinical workflows across a large regional or provincial health system that includes large, medium and small hospitals. Describe your role, the methodology you used and the results achieved.

Regional and Provincial Workflow Localization: Demonstrated experience taking regional or provincial standard workflows and localizing them for use in small, medium and large facilities, while preserving the standard and managing approved variation. Describe your role and how local variation was assessed and approved.Physician Engagement and Advocacy: Demonstrated experience working with, and advocating for, physician groups and physician workflows, including engaging physician leads in design decisions and representing physician needs in governance and build prioritization. Describe your role and the outcomes.Clinical Informatics Knowledge: Comprehensive understanding of clinical informatics, including clinical documentation, order management, order sets, clinical decision support, medication management, patient safety and workflow analysis. Describe how this knowledge was applied in your previous roles.Informatics and Build Team Interface: Demonstrated experience managing the interaction between clinical informatics and build teams, including translating clinical requirements into build specifications, prioritizing work, resolving conflicts and ensuring that what is built matches the approved workflow. Describe your role.

Technical Build Team Oversight: Demonstrated experience providing leadership and oversight of technical EHR/CIS build teams, including establishing build governance, standardizing build processes, managing build priorities and capacity, overseeing system build, testing and release processes, and planning major system changes such as code upgrades. Describe your role, the size of the teams and the systems involved.

Clinical Governance and Decision-Making: Demonstrated experience chairing or leading clinical working groups, committees or other governance forums that decide on clinical workflow, EHR design and prioritization across multiple sites. Describe the forums and your role.

Demonstrated experience leading or participating in clinical workflow validation, testing cycles and release readiness to confirm that system quality, patient safety and operational readiness are met before deployment, including clinical and technical cutover. Describe your role, the validation and testing approach used, the go/no-go criteria applied and the results achieved.

Go-Live, Incident Management and Stabilization: Demonstrated experience supporting large-scale EHR/CIS activations from a clinical informatics perspective, including planning, command centre or incident management and stabilization.

Clinician Education, Adoption and Optimization: Demonstrated experience developing and evaluating clinician education, supporting adoption and leading post go-live optimization using adult learning principles.Demonstrated experience linking EHR design to patient safety and quality outcomes, including medication systems and orders management. Demonstrated experience partnering with Clinical Operations to ensure that these safety and quality outcomes are achieved in practice.

Team Leadership and Enterprise EHR Platform Experience: Demonstrated experience building, leading and mentoring clinical informatics teams, and experience with a major enterprise EHR/CIS platform, with the ability to apply this experience to the platform selected for the program.

Communication skills (written and verbal) in English and French, and resume attached.