Director, Client Value Proposition, Insurance

Scotiabank; Toronto; On-site; CAD 100,000 - 150,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Director of Client Value Proposition in Insurance to lead product development and optimize customer journeys. The ideal candidate has over 7 years of experience in insurance strategy, excellent negotiation skills, and a solid understanding of financial planning concepts. This role involves collaboration across various business lines to enhance product offerings and drive customer retention.

Benefits

Inclusive and accessible work environment

Qualifications

• 7+ years’ experience in developing insurance product strategy.
• Experience in delivering transformational projects in a large company.
• Thorough understanding of insurance and financial planning concepts.

Responsibilities

• Lead design and development of new product offerings.
• Collaborate on optimized customer journeys across the insurance value chain.
• Perform customer segmentation analysis to drive targeted solutions.

Skills

Creditor insurance products

Negotiation skills

Strategic thinking

Customer relationship management

Education

Bachelor’s degree in Business

MBA or advanced degree

Tools

PowerPoint

Job description

Title: Director, Client Value Proposition, Insurance

Requisition ID: 241588

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Leads and oversees creditor insurance product development, management, and customer value proposition design for the Insurance Canada franchise by developing and managing product offerings that meet customer needs. Responsible for establishing relevant and meaningful offerings and collaborating on optimized customer journeys while ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. Also responsible for supporting the English Caribbean Region with product strategy and development.

Is this role right for you? In this role you will:

• Lead the design and development of new product offerings and continuous improvement to existing products. This includes all business line partner integration efforts with Credit Cards, RESL, Unsecured Line of Credit, Digital Factory and with our strategic insurance company partners.
• Collaborate on the design of optimized customer journeys across the entire insurance value chain (in consultation with the Scotia Digital, CB technology, and our internal and external business partners to drive improved value for our customers and overall retention, growth and profitability.
• Perform customer segmentation analysis (with Business Analytics) for optimized revenue and customer lifetime value analysis to drive the right solutions for each segment.
• Product Bundling & Pricing: Craft product bundles/discounts to increase customer retention and offer a competitive product. Understand product profitability drivers and contribution to NIAT.
• Leverage market research and develop competitive analyses in collaboration with the Sales Optimization & Growth team to inform business decisions.
• Product Expertise: Internalization of product expertise/knowledge across insurance products and carriers.
• Advise and work with our external partners to define and evolve business needs and requirements for the Creditor platform evolution.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Support the English Caribbean Market with product expertise as required.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vision/values/business strategy; and managing succession and development planning for the team.
• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Highly knowledgeable in Creditor or other individual insurance products.
• 7+ years’ experience in developing insurance product strategy.
• Experienced in delivering transformational projects in a large company.
• Excellent persuasion and negotiating skills, to build constructive, supported solutions often in the absence of direct decision authority.
• Thorough understanding of insurance and financial planning concepts.
• Ability to manage multiple tasks at once, with limited support.
• Excellent planning and strategic thinking skills, with solid understanding of P/L levers and competitive landscape.
• Highly proficient PowerPoint skills with the ability to build long term strategies and execute on the plans.
• Bachelor’s degree in Business and/or MBA or advanced degree preferred.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.