Director, Client Success & AI-Powered Support

Showpass; Calgary; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading event technology company in Calgary is looking for a Director of Client Success to lead the Client Success Management and Support teams. You will be responsible for driving client retention and using automation and AI to enhance service efficiency. Candidates should have over 10 years of experience in client success and a strong business acumen. This role offers competitive compensation and a range of excellent benefits.

Benefits

Competitive compensation and performance bonus

Employee Stock Option Plan

Unlimited PTO

Daily breakfast & lunch from in-house Chef

Comprehensive benefits plan

Annual Learning & Development allowance

Quarterly team bonding

Dog-friendly office environment

Qualifications

• 10+ years in Client Success, Account Management, or Customer Experience.
• 5+ years in senior leadership at a tech company.
• Proven track record of driving retention and NRR.

Responsibilities

• Lead and scale the CSM and Support teams.
• Drive retention, expansion, and client advocacy.
• Own NRR as the primary success metric.

Skills

Client Success

Account Management

Customer Experience

Automation

AI utilization

Executive communication

Job description

A leading event technology company in Calgary is looking for a Director of Client Success to lead the Client Success Management and Support teams. You will be responsible for driving client retention and using automation and AI to enhance service efficiency. Candidates should have over 10 years of experience in client success and a strong business acumen. This role offers competitive compensation and a range of excellent benefits.