Director, Client Solutions & Growth Strategy

Menlo Ventures; Vancouver; On-site; CAD 217,000 - 295,000; Full time

Job summary

A dynamic technology startup in Vancouver is looking for a Director for their Client Solutions team to oversee customer success managers. The role involves managing relationships, ensuring product adoption, and driving retention rates. With 6+ years in SaaS customer success required, this position focuses on strategic planning and team leadership to enhance customer value. The salary ranges from $155,000 to $210,000 annually with a hybrid work model.

Qualifications

• 6+ years of experience in SaaS customer success or management consulting.
• 3+ years of experience managing teams in SaaS customer success.
• Demonstrated ability to retain millions of dollars at a high level.

Responsibilities

• Set vision and strategic plan for Client Solutions Management team.
• Manage Customer Success & Engagement Managers across the US & Canada.
• Own Gross and Net Retention numbers and commercial activities.

Skills

SaaS customer success

Analytical problem-solving

Team leadership

Relationship building

Change management

Project management

Job description

A dynamic technology startup in Vancouver is looking for a Director for their Client Solutions team to oversee customer success managers. The role involves managing relationships, ensuring product adoption, and driving retention rates. With 6+ years in SaaS customer success required, this position focuses on strategic planning and team leadership to enhance customer value. The salary ranges from $155,000 to $210,000 annually with a hybrid work model.