Director Client Delivery

Hitachi Vantara Corporation; Toronto; Hybrid; CAD 147,000 - 245,000; Full time

Job summary

A leading technology solutions firm in Toronto is seeking a Director, Client Delivery to manage strategic customer relationships and oversee successful project delivery. The role demands strong leadership, strategic vision, and collaboration across teams to drive outcomes. Candidates should have proven experience in leadership roles, strong knowledge of digital transformation, and excellent communication skills. The position offers a competitive salary and comprehensive benefits including a bonus plan and flexible work arrangements.

Benefits

Bonus Plan

Medical, Dental and Vision Coverage

Life Insurance and Disability Programs

Retirement Savings with Company Match

Paid Time Off

Flexible Work Arrangements including Remote Work

Qualifications

• Proven experience in leadership and team management roles, preferably within client engagement or consulting environments.
• Strong understanding of digital transformation strategies and industry-specific knowledge (e.g., manufacturing, financial services).
• Excellent communication, negotiation, and relationship-building skills.

Responsibilities

• Manage a portfolio of strategic customers, ensuring successful project delivery.
• Develop strong client relationships and drive successful outcomes for customers.
• Collaborate across teams to execute roadmaps for strategic accounts.

Skills

Leadership and team management

Digital transformation strategies

Communication

Negotiation skills

Relationship-building

Job description

Company Description

Hitachi Solutions is a global Microsoft solutions integrator dedicated to developing and delivering industry-focused solutions that empower clients to achieve their business transformation goals. Our expertise, industry focus, and intellectual property set us apart, and we maintain a strategic partnership with Microsoft. We are consistently recognized for our achievements in teaming with clients to deliver innovative digital solutions and services.

With over 3,000 team members across 14 countries and 18 years of 100% focus on Microsoft technologies and business applications, we help clients unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance customer experiences.

As part of Hitachi, Ltd., we benefit from the financial strength, innovative legacy, and global presence of one of the world's largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure worldwide, employing over 303,000 people across 864 companies in more than 100 countries.

Job Description

The Director, Client Delivery is a leadership role responsible for managing a portfolio of strategic customers. The role is intended to develop strong client relationships, ensure successful project delivery, and drive overall successful outcomes for our customers and our business. The Director role requires strategic vision, leadership acumen, and the ability to foster collaboration across teams.

Key Responsibilities

• Leadership and Oversight: Assist in establishing a deep understanding of customer and business needs, aligning solutions with strategic goals and objectives.
• Facilitate the implementation of governance/delivery operating models and ensure adherence to client satisfaction metrics.
• Support team members in envisioning, developing, and delivering transformative opportunities with clients.
• Coach and assist Client Delivery team in challenges related to their portfolios.
• Strategic Account Leadership: Collaborate with to provide leadership and strategic guidance in executing roadmaps for strategic accounts.
• Monitor and adjust engagements as necessary, leveraging feedback mechanisms to drive improvements for delivery teams.
• Serve as a support system for the Client Delivery Segment lead, ensuring customer satisfaction and adherence to internal Key Performance Indicators (KPIs).
• Assist in developing strategic account plans in conjunction with Sales and Delivery Go-To-Market (GTM) Teams.
• Ensure transparent communication with customers to proactively resolve issues during solution rollout.
• Revenue Growth and Financial Accountability: Partner with Sales to drive value through solution delivery and identify land and expand opportunities.
• Support the achievement of financial commitments, including billed revenue, project/portfolio gross margin, and customer satisfaction ratings.
• Work with Segment Consulting Leaders to establish controls and meet profit and loss accountability.
• Innovation and Collaboration: Facilitate collaboration across business areas to optimize delivery results and foster relationships with executive decision-makers.
• Innovate and collaborate with Client Delivery team on our methods for delivering customer outcomes.
• Participate in and lead special initiatives to improve our business.
• Opportunity Identification and Expertise Integration: Aid in identifying new opportunities to deliver incremental value for clients and drive new business.
• Partner across the organization to bring in necessary expertise and support client needs.

Qualifications

• Proven experience in leadership and team management roles, preferably within client engagement or consulting environments.
• Strong understanding of digital transformation strategies and industry-specific knowledge (e.g., manufacturing, financial services).
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work collaboratively across teams and influence executive decision makers.
• Demonstrated success in achieving financial targets and driving business growth.

Additional Information

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability.

Base Salary Pay Range*

$147k - 245k base, CAD

Other Compensation / Benefit Overview

• Bonus Plan
• Medical, Dental and Vision Coverage
• Life Insurance and Disability Programs
• Retirement Savings with Company Match
• Paid Time Off
• Flexible Work Arrangements including Remote Work

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Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [e-mail] domain email address regarding your application and interview requests. All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.