Director, Cabin Comfort (100989)

WestJet; Calgary; On-site; CAD 125,000 - 150,000; Full time

Job summary

A leading airline company in Calgary seeks a Director of Cabin Comfort to enhance guest experiences across all flights. The role involves strategic management of cabin elements and collaboration with various teams to ensure exceptional service. The ideal candidate possesses strong leadership skills, a background in product management, and over 10 years of experience in related fields. This position offers a competitive salary, performance bonuses, and relocation assistance.

Benefits

Competitive compensation package

Performance bonus

Extended health benefits

Travel benefits

Qualifications

• Minimum 10 years of progressive leadership and product management experience.
• Strong background in data-driven marketing, segmentation, and customer journey mapping.
• Experience in managing multiple priorities in a fast-paced, evolving environment.

Responsibilities

• Accountable for the strategy, design, and continuous improvement of all cabin elements.
• Own the strategic development of WestJet’s Buy on Board (BOB) menu.
• Collaborate with Fleet, Tech Ops, and Commercial teams on aircraft retrofits.

Skills

Strategic and operational thinking

Leadership

Data-driven marketing

Analytical abilities

Education

Bachelor’s degree in Business, Hospitality or related discipline

Job description

Overview of Role

Director, Cabin Comfort reports to the Vice President, Guest Experience and works closely with Inflight, Catering, Fleet, and IT & Digital teams to ensure every inflight product and service decision is designed with the guest at heart.

At WestJet, the onboard experience is a defining part of our promise to care for every guest. The Director, Cabin Comfort shapes how guests feel, connect, and remember their time with us, turning each journey into an experience that reflects WestJet’s values and hospitality.

Key deliverables and responsibilities

• Accountable for the strategy, design, and continuous improvement of all cabin elements that drive guest comfort, ensuring a consistent inflight experience across all aircraft.
• Own the strategic development of WestJet’s Buy on Board (BOB) menu, including product mix, cabin segmentation, and pricing aligned with brand and revenue goals.
• Leverage guest insights and industry trends to design a BOB offering that enhances the onboard experience and complements the overall cabin comfort strategy.
• Partner with Inflight Catering Execution and Inflight Operations to ensure seamless delivery and alignment with crew and onboard service standards.
• Drive the end-to-end guest comfort strategy across cabin classes, with cross-functional alignment with the Inflight Aircraft Appearance team for operational delivery.
• Collaborate with Fleet, Tech Ops, and Commercial teams on aircraft retrofits and new deliveries, embedding the guest comfort strategy from concept through entry into service.
• Accountable for cabin design and interior appearance in partnership with fleet and tech ops.
• Lead the guest IFEC strategy to ensure offerings align with evolving guest expectations and enhance the overall cabin comfort experience.
• Lead tactical performance marketing efforts to drive short- and medium-term revenue performance.
• Define and monitor performance metrics (e.g., NPS, inventory turns, availability rates, cost-efficiency) and drive continuous improvement.
• Build collaborative relationships across multiple departments.
• Develop and sustain a high-performing team with clear roles, accountabilities, and growth opportunities.
• Foster a culture of safety, trust, continuous improvement, and operational excellence.
• Coach, mentor, and develop people leaders to deliver results and support their teams.

Experience and qualifications

• Bachelor’s degree in Business, Hospitality or related discipline required.
• Minimum 10 years of progressive leadership and product management experience.
• Strong strategic and operational thinking; ability to balance long-term planning with near-term execution.
• Demonstrated leadership experience in managing change, process improvement, and cross-functional influence.
• Skilled in building consensus across functions and communicating complex strategies clearly and effectively.
• Strong background in data-driven marketing, segmentation, and customer journey mapping.
• Familiarity with aviation regulatory environment is an asset.
• Experience with Lean principles and process improvement tools is an asset.
• Proven leadership skills, with a focus on talent development, team building, and collaboration.
• Experience in managing multiple priorities in a fast-paced, evolving environment.
• Exceptional analytical, organizational, and decision-making abilities.
• High level of personal and professional integrity, with a commitment to delivering quality results.

Compensation

• A competitive compensation package will be negotiated based on experience and qualifications with a base salary in excess of $150,000. This position is eligible for a performance bonus as per WestJet’s compensation policy and the Total Rewards program that includes: WestJet Saving Plan (WSP), extended health, emergency travel medical, dental, vision, short-term disability (STD), long-term disability (LTD), life insurance, accidental death and dismemberment (AD&D) & travel benefits. The position is based at WestJet headquarters in Calgary or Toronto and is eligible for relocation assistance.

Application and contact

WestJet Talent Acquisition

Ms. Laurie Cato

WestJet Head Office 22 Aerial Place NE, Calgary, Alberta T2E 3J1

Email: [e-mail]

Phone: [phone]

Think we are a fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft. Since then, WestJet has evolved to connect guests to destinations across North America, with the integration of Sunwing in 2025 expanding our group. WestJet Group includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, employing thousands to support nearly 200 aircraft and over 100 destinations.

Safety and Inclusion

Our Safety Promise: The safety and security of our people and guests is a core value. Roles identified as safety sensitive require a Pre-Employment Alcohol and Drug Test as per WestJet policy.

Our Commitment to Diversity and Inclusion: We embrace what makes us unique and are committed to inclusiveness, equity, and accessibility. If you require accommodation during the selection process, please contact [e-mail]. We encourage all qualified candidates to apply, including those who may not meet every single qualification.

We thank all applicants for their interest; only those selected will be contacted. For more information, visit WestJet.com.

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