Director, Business Strategy

Capital One; Toronto; Hybrid; CAD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Work From Home allowance

Mental health coverage

Tuition subsidies

Family health coverage

Job summary

Capital One Canada is seeking a Director of Business Strategy at 161 Bay Street in Toronto to lead growth initiatives across credit, operations and technology. You will own end-to-end strategy, partner with executives and drive analytics-driven decision making to advance the customer agenda.

The role requires 5+ years leading analytical, process and product teams, cross-functional leadership, and Agile experience.

Qualifications

• 5+ years of leading analytical, process and product teams.
• 5+ years of leading a cross functional team of 8+ reports.
• 5+ years of experience working in an Agile environment.

Responsibilities

• Strategic leadership: Develop business strategies that drive growth, profitability and customer success with analytics-informed decisions.
• Technology & process ownership: Own roadmap with a 6–24 month horizon and drive continuous improvement in risk management tech.
• People leadership: Mentor and develop a cross-functional team of analysts, process managers and product partners.

Skills

Strategic leadership

Analytics

Cross-functional leadership

Agile

Executive communication

Education

Bachelor’s Degree or equivalent experience

Job description

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Director, Business Strategy

About Capital One Canada

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated. We pair data‑driven strategy with the autonomy to take ownership of complex, high‑impact challenges.

You’ll be encouraged to own your work from end-to-end and challenge the status quo to build solutions that impact the lives of millions of Canadians, because at Capital One we analyze and innovate. You’ll be empowered to grow and develop in an environment that balances high‑performance standards with a genuine investment in your long‑term success. If you’re ready to redefine what’s possible and drive exponential growth, this is where you can create what’s next.

About The Role

You will have the opportunity to flex skills as a general manager across credit, operations, and technology in a critical area of our business that is responsible for delivering over $1B in revenue, that is poised to lead a revolution in technology‑led risk management and meaningfully invest in our customer agenda, with the right leadership in place.

Your Responsibilities

• Strategic leadership: Develop business strategies that will drive growth, profitability, and customer success for Capital One in the face of shifting consumer and regulatory behavior. A proven track record of decision making and problem solving based on analytics. The passion to ensure our terms are mission aligned and unassailable in the market.

• Technology & process ownership: Have an ownership mindset, and strategic planning with a 6-24 month horizon. Develop and implement enhancements in our technology capabilities to lead the enterprise in risk management. You should be able to drive a roadmap of continuous improvement while ensuring critical business processes continue to be invested in through PDCAs.

• People leadership: Manage and develop a cross functional team of analysts, process managers and product. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One. Ability to build and leverage the capabilities of a high‑performing team, as well as business partners across the enterprise. You should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results.

Basic Qualifications

• 5+ years of leading analytical, process and product teams
• 5+ years of leading a cross functional team of 8+ reports
• 5+ years of experience working in an Agile environment

Preferred Qualifications

• Bachelor’s Degree or equivalent experience
• A deep understanding of product economics and PNL experience
• High level of intellectual curiosity and comfort with ambiguity
• Can collaboratively drive teams and stakeholders with disparate goals
• Able to present to executive management often and in a compelling manner on key KPIs and results

Working at Capital One

You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self.

• Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.

• Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.

• Benefits built for your life: We take a holistic approach to well‑being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one‑time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.

You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

Weembrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).