Director, Business Consulting

nesto; Canada; Remote; CAD 100,000 - 160,000; Full time

Job summary

A leading Canadian fintech company is seeking a Director of Operations to oversee the implementation of their SaaS solutions. This remote position involves mentoring a team and ensuring the success of B2B projects. The ideal candidate has extensive leadership experience in software implementations and a proven record of high-value customer outcomes. A passion for fintech and the mortgage sector is essential for this role.

Benefits

Employee mortgage program

Comprehensive health coverage

Group RRSP/DPSP retirement savings plan

Telemedicine services

Family support programs

B Corp certified

Award-winning lending services

Qualifications

• 8–10+ years in large-scale (B2B) SaaS implementation.
• 5+ years in a leadership or management role.
• Proven success managing multiple software implementation projects.

Responsibilities

• Oversee successful delivery of large B2B SaaS implementations.
• Lead and mentor the Business Consulting team.
• Develop scalable business analysis and delivery methodology.

Skills

Leadership

Customer outcomes focus

Analytical thinking

Communication

Negotiation

Job description

Nesto is a leading Canadian fintech company founded in Montreal in 2018. Our core mission is to offer a positive, empowering, and transparent property financing experience, simplified from start to finish. We initially started as a digital broker, aiming to make the complex mortgage process more transparent through technology. We quickly evolved to build Canada’s leading online mortgage lending direct-to-consumer platform, where our qualified mortgage experts are supported by advanced technology.

Since then, we have expanded our offering into a robust "mortgage ecosystem" builder, partnering with large financial institutions across Canada. Our first B2B product debuted in 2022 with IG Wealth Management, concurrent with raising a Series C funding round. A critical milestone occurred last year when nesto acquired CMLS Group. This acquisition formed the Nesto Group (under which nesto, CMLS, and its subsidiary brand Intellifi are housed), resulting in a massive increase in scale, with 1,100 employees and $73 billion in mortgage assets under administration.

Why we are hiring

We deliver on our mission by empowering our partners to improve and streamline their mortgage lending operations with the nesto Mortgage Cloud. As Canada's most advanced cloud-based mortgage technology, our SaaS solution offers a best-in-class omnichannel experience. This platform consistently drives volume, boosts productivity, and lowers technology costs.

To drive the execution of our upcoming projects, we are looking to hire four newly created Director-level roles that will report to our VP, Delivery, within the Customer Delivery Organization:

• Director, Business Consulting
• Director, PMO
• Director, Technical Integration
• Director of Operations (SaaS)

Work location and time zone

We welcome applications from candidates located anywhere in Canada. This is a fully remote opportunity, with the flexibility to work from home or from any of our offices (Montreal, Quebec, Calgary, Toronto, Vancouver, and others). Please note that the core working hours for this role are based on the Eastern Time Zone (EST).

What success in this role looks like

Your success in this Director role is all about taking charge of both successful customer implementations and strategically growing and mentoring the Business Consulting team. The ultimate goal is to establish strong, lasting partnerships with large financial institutions by ensuring nesto's software solves their toughest problems in the mortgage business. To make this happen, you'll need to set the best practices for the entire implementation process and ensure your team excels as the expert intermediary. The team's core function is to translate customer business and functional challenges into actionable requirements, and ultimately lead the effort to design, implement, and configure the solution that meets the customer's stated needs.

What you’ll be doing

• Oversee and ensure the successful delivery of large B2B SaaS implementations, driving high-value customer outcomes.
• Lead, mentor, and grow the Business Consulting team, mentoring staff and fostering a culture of delivery excellence.
• Serve as the primary escalation point for project-related issues, working with customers and internal teams to find effective resolutions.
• Develop and implement a scalable business analysis and delivery methodology, including standardized processes, templates, and best practices.
• Manage resource allocation and capacity planning to ensure the team can effectively support the pipeline of incoming projects.
• Collaborate with internal departments and teams, including Product, Engineering, and Operations, to ensure seamless customer handoffs and alignment between customer needs and product strategy.
• Act as a senior advisor on complex implementation projects and build strong relationships with executive stakeholders at key customer accounts.

Who we are looking for

• 8–10+ years of experience in large-scale (B2B) SaaS implementation or enterprise delivery/consulting, including at least 5 years in a leadership or management role.
• Proven success managing a portfolio of multiple, concurrent software implementation projects in complex enterprise environments.
• Demonstrated ability to drive high-value customer outcomes and measure significant return on investment.
• A strategic mindset with experience in developing and scaling operational processes for a professional services team.
• Strong leadership and people management skills, with demonstrated success in hiring, coaching, and developing talent.
• Exceptional communication, negotiation, and stakeholder management skills, including proven ability to engage effectively with C-level executives.

Preferred but not a must

• Experience in the financial services or mortgage industry.
• Bilingualism in French and English.

You shouldn't apply if

• You are not motivated by the challenge of building teams, defining processes, or working in a scale-up environment, preferring highly stable, low-pressure roles.
• You are not interested in a role that involves frequent client-facing work or high-level stakeholder negotiation.
• You have no passion for the fintech or mortgage technology space and are unwilling to develop domain expertise.
• You prefer to avoid the technical details of API integrations, Solution Architecture, and core implementation activities such as User Acceptance Testing.

Interview Process

• Fixed Interview Process
• Discovery Call with our VP, Delivery – 30 minutes
• Take-home Assignment followed by a Presentation and Q&A – 60 minutes
• Final Non-Technical Interview with two additional stakeholders – 60 minutes
• Criminal Record and Reference Checks + Offer

What we offer

• Take advantage of nesto's employee mortgage program that provides our employees with the best, exclusive, preferred low rates.
• Comprehensive Health Coverage: Top-tier Extended Health, Dental, and Vision coverage, featuring 100% drug coverage.
• Access to a Group RRSP/DPSP Retirement Savings Plan featuring competitive company-matching contributions.
• Telemedicine Services via Dialogue and coverage for Licensed Practitioner Services.
• Family Support: Top-Up Programs provided for Maternity & Parental Leave.
• The possibility to work fully remote or work from one of our offices in Montreal, Quebec, Calgary, Toronto, Vancouver, and more!
• Contribute directly to shaping the experience that modernizes the Canadian mortgage industry.
• We won the 2023, 2024, and 2025 CLA Lender of the Year award, recognizing our excellence in lending services.
• We are a B Corp certified organization, highlighting our dedication to making a positive impact on our society and our planet.

Diversity and Inclusion

At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.