Director, AI-Driven Driver Care Operations

Element Fleet Management; Mississauga; On-site; CAD 111,000 - 153,000; Full time

Job summary

A fleet management company is seeking a Director of Contact Center Operations. This leadership role focuses on strategic deployment of AI technologies to enhance customer care operations. The ideal candidate will have over 7 years of experience in AI-enabled environments and demonstrate strong leadership skills. This position offers a competitive salary range of $111,100 - $152,800 annually and various employee benefits in Mississauga.

Benefits

Comprehensive health and welfare benefits

Paid time-off programs

Qualifications

• 7+ years of progressive leadership experience in AI-enabled contact centers.
• Experience with deployment of AI and automation platforms.
• Strong capability in data analysis and continuous improvement.

Responsibilities

• Provide strategic leadership for AI-powered operations.
• Cultivate a culture of innovation and accountability.
• Define and track key performance indicators (KPIs).
• Collaborate with IT, Product, and Operations teams.

Skills

Leadership

Data analysis

Performance management

AI deployment

Customer-centric mindset

Education

Bachelor’s degree in business or related field

Advanced degree (MBA preferred)

Tools

Conversational AI

RPA

CRM

WFM

Analytics tools

Job description

A fleet management company is seeking a Director of Contact Center Operations. This leadership role focuses on strategic deployment of AI technologies to enhance customer care operations. The ideal candidate will have over 7 years of experience in AI-enabled environments and demonstrate strong leadership skills. This position offers a competitive salary range of $111,100 - $152,800 annually and various employee benefits in Mississauga.