Director, AI-Driven Customer Communications

Intello Technologies Inc.; Toronto; Hybrid; CAD 128,000 - 192,000; Full time

Job summary

A technology company is seeking a Director for Customer Communications Experience Enablement. This role involves leading a team to innovate customer interactions while developing strategies for multi-channel communication. The ideal candidate will have significant experience in technology consulting and a proven ability to drive large-scale projects. The position offers competitive compensation and opportunities for flexibility in work arrangements.

Benefits

Comprehensive total rewards package

Flexible work arrangements

Generous pension and share purchase programs

Career growth opportunities

Qualifications

• 10+ years of experience in technology consulting or customer experience roles.
• 5+ years of leadership experience in building teams.
• Expertise in delivering large-scale projects for enterprise clients.
• Experience in contact center operations and customer journey mapping.

Responsibilities

• Lead end-to-end delivery of customer communication initiatives.
• Build trusted relationships with key partners and stakeholders.
• Establish world-class delivery standards and processes.
• Anticipate delivery challenges and lead resolution efforts.

Skills

Technology consulting

Digital transformation

Customer experience

Communication and AI/ML solutions

Team building

Large-scale project management

Job description

A technology company is seeking a Director for Customer Communications Experience Enablement. This role involves leading a team to innovate customer interactions while developing strategies for multi-channel communication. The ideal candidate will have significant experience in technology consulting and a proven ability to drive large-scale projects. The position offers competitive compensation and opportunities for flexibility in work arrangements.