Director

Alberta Health Services; Edmonton; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading healthcare provider in Edmonton is seeking a Director of Business Support & Quality. This role is pivotal in overseeing essential business operations and quality assurance in the continuing care sector. You will manage strategic initiatives, ensuring care services meet high standards of quality and integration. The ideal candidate will have extensive leadership and healthcare management experience, with a strong emphasis on stakeholder engagement and financial stewardship. Join the team to improve services for seniors and shape the future of continuing care in Alberta.

Qualifications

• Minimum of three to five years in a management role within healthcare.
• Experience in leading service improvements and operational initiatives.
• Ability to develop and implement strategic and operational plans.

Responsibilities

• Provide leadership for business and quality functions in continuing care.
• Oversee operational planning and align with provincial priorities.
• Promote a culture of accountability through performance monitoring.

Skills

Leadership experience

Stakeholder engagement

Financial stewardship

Project and program management

Strategic thinking

Education

Post-secondary education in a health profession

Bachelor’s or master’s degree in a health discipline (preferred)

Job description

Overview

Your Opportunity: As the Director, Business Support & Quality for Edmonton and the North, you’ll influence how continuing care services function across the region. You’ll lead the teams and systems that keep care safe, consistent, and well‑supported - business operations, quality and safety infrastructure, analytics, digital and clinical informatics, operational supports, education and practice resources, and client‑directed care administration. Your work strengthens how information flows, how quality is measured, and how teams across the continuum are supported to deliver excellent care. You’ll also play a key role in connecting Assisted Living Alberta’s clinical operations with continuing care partners, helping the system work in a coordinated and collaborative way. If you bring experience in change leadership, quality and accountability, financial stewardship, and stakeholder engagement, this role offers the opportunity to apply those strengths in a meaningful, system‑level context. It’s a chance to contribute to a team committed to improving services for Seniors and shaping the future of continuing care in Alberta.

Responsibilities

The Director, Business Support and Quality provides leadership to ensure high quality, accessible, and integrated continuing care services across Assisted Living Alberta. Reporting to the Business Support and Quality Lead, the Director oversees shared business and quality functions that drive service excellence, client centred care, and system integration. The role leads strategic and operational planning for assigned programs, aligning work with provincial priorities and organizational goals. Through collaboration with operational leaders, provincial teams, and Public Health Agencies, the Director supports consistent service delivery, effective resource use, and shared accountability. By assessing trends, population needs, and service demands, the Director informs service design and continuous improvement. Using business acumen, change management, and process and project management expertise, the role addresses complex operational challenges and advances quality outcomes. The Director promotes a culture of accountability, innovation, and continuous improvement through performance monitoring, quality initiatives, and outcome evaluation to support sustainable, high performing services.

Key Details

• Transition Company: Assisted Living Alberta
• Classification: Director
• Union: Exempt
• Unit and Program: Business Support and Quality
• Primary Location: Seventh Street Plaza
• Location Details: As Per Location
• Temporary Employee Class: Temp F/T Benefits
• FTE: 1.00
• Posting End Date: 06-FEB-2026
• Date Available: 23-FEB-2026
• Temporary End Date: 23-FEB-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, On Call
• Days Off: Saturday/Sunday
• Minimum Salary: $50.81
• Maximum Salary: $89.37
• Vehicle Requirement: Driver's License, Vehicle Required

Qualifications

Required Qualifications: A minimum of post-secondary education preferably in a health profession; A demonstrated clear pattern of professional development; progressive leadership experience in a complex healthcare environment, including a minimum of three to five years in a management role with demonstrated success leading service improvements and operational initiatives; experience developing and implementing strategic and operational plans; proven ability to lead quality improvement and uphold accountability standards; strong financial and resource stewardship, including oversight of budgets and allocation of human, financial, and physical resources; effective stakeholder engagement and communication skills, with a track record of collaboration with interdisciplinary teams and external partners; practical experience in project and program management with measurable outcomes; strategic thinking skills with the ability to assess long‑term goals, risks, and implications.

Additional Required Qualifications: The ability to inspire and build confidence in others; experience achieving organizational goals within a diverse unionized sector; experience building productive relationships with public agencies, government, boards, committees and other partners.

Preferred Qualifications: Related bachelor’s or master’s degree in a health discipline preferred; registration with an Alberta Regulated Health Profession; experience collaborating with physicians and senior clinical leaders; experience overseeing clinical contracts or continuing care provider agreements; operational oversight across multi‑site or cross‑continuum portfolios.