Directeur(trice) régional(e) - District Manager

JRoss Recruiters; Montreal (administrative region); On-site; CAD 70,000 - 75,000; Full time

Benefits offered by this job

District performance bonus

Three weeks vacation

Clothing allowance

Group savings & insurance

Computer & cellphone allowance

Ongoing training

Growth opportunity

Job summary

JRoss Recruiters seeks a proven leader to own the client experience and sales performance across two Montreal/Laval showrooms. You will oversee operations, coaching, CRM discipline, and client events to strengthen loyalty and drive growth.

Requirements include 5+ years in sales/retail, 2+ years leading teams, bilingual in French and English, and a Canadian driver's license with regular travel between locations. Base salary and bonus opportunities are offered by a dynamic Canadian brand.

Qualifications

• 5+ years of sales/retail experience.
• At least 2 years of leadership experience.
• Strong commercial instincts with a track record of meeting/exceeding targets.
• Ability to translate KPI results into action plans.
• CRM discipline and follow-up.
• Zoho experience is an asset.
• Excellent communication and leadership skills.
• Ability to manage multiple priorities, teams, and markets.
• Proactive, hands-on leadership style.
• Knowledge of fashion/menswear is an asset.
• Fluency in French and English, written and spoken, is required.
• Driver’s licence and ability to travel between Montreal and Laval.

Responsibilities

• Own the client journey across two showrooms and ensure personalized, consistent experience.
• Drive commercial performance: targets, profitability, conversion, and ATV; analyze results and close gaps.
• Coach and develop teams; conduct regular coaching and performance reviews.
• Maintain CRM discipline and on-floor leadership to model service excellence.
• Oversee operations: scheduling, payroll inputs, budget adherence, and vendor relations.
• Travel regularly between Montreal and Laval to maintain leadership presence and grow markets.

Skills

Team leadership

Sales leadership

CRM discipline

Bilingual FR/EN

Travel readiness

Driver's license

KPI analysis

Negotiation

Communication

Zoho CRM

Tools

Zoho CRM

Job description

CLIENT EXPERIENCE

• Own the complete client journey across both showrooms, from first contact through post-purchase follow-up.
• Establish and maintain consistently high standards of service, presentation, and professionalism.
• Ensure every client receives a personalized and consistent experience regardless of which showroom they visit.
• Personally manage escalated or complex client situations, ensuring timely and professional resolution.
• Build a culture where client relationships extend well beyond the initial transaction.

SALES & PERFORMANCE

• Take ownership of commercial performance across both showrooms, including sales targets, profitability, conversion, and average transaction value.
• Analyze results, identify performance gaps, and implement clear action plans.
• Coach teams on selling skills, client relationship development, and closing opportunities.
• Maintain a visible presence on the floor and lead by example in both selling and service.
• Ensure disciplined daily use of the CRM to drive client follow-up, retention, and future sales.
• Maintain strong financial discipline around expenses and budget management.

TEAM LEADERSHIP & DEVELOPMENT

• Recruit, onboard, train, coach, and develop team members across both showrooms.
• Create clear development plans that support career progression and stronger individual performance.
• Conduct regular coaching conversations and structured performance reviews.
• Build a culture centred on accountability, collaboration, performance, and service excellence.
• Identify performance concerns early and manage them constructively and consistently.
• Drive strong employee engagement and act as a visible ambassador of company culture.

OPERATIONS

• Ensure consistent operational execution across both showrooms.
• Oversee merchandising, maintenance, replenishment, and overall showroom presentation.
• Manage scheduling, time tracking, absences, and payroll-related inputs.
• Monitor expenses, invoices, and budget adherence.
• Maintain strong oversight of customer orders and alteration turnaround times.
• Manage commissions, deposits, cash closing procedures, and financial variances.
• Travel regularly between both locations to maintain a strong and visible leadership presence.
• Identify new business development opportunities across the Montreal and Laval markets.
• Build relationships within local business communities, partnerships, events, and professional networks.
• Support opportunities connected to weddings, corporate events, and other key sales occasions.
• Organize in-showroom client events designed to generate new relationships and strengthen loyalty.
• Partner with Head Office on sponsorships, partnerships, and local marketing initiatives.
• Participate in annual budgeting and sales target planning.

Requirements

CE QUE VOUS APPORTEZ

WHAT YOU BRING

• 5+ years of relevant experience within a sales, service, or retail environment.
• At least 2 years of experience leading and developing teams.
• Multi-location leadership experience is considered a strong asset.
• Strong commercial instincts with a demonstrated ability to meet and exceed targets.
• Ability to understand key performance indicators and translate results into clear action plans.
• Strong CRM discipline and a commitment to consistent client follow-up.
• Experience with Zoho is considered an asset.
• Excellent communication and leadership skills.
• Ability to manage multiple priorities, teams, and markets simultaneously.
• A proactive, hands-on, results-oriented leadership style.
• Knowledge of fashion, menswear, or made-to-measure clothing is considered an asset.
• Fluency in both French and English, written and spoken, is required.
• A valid Canadian driver’s licence and the ability to travel regularly between Montreal and Laval.

Corporate Culture

CE QUI EST OFFERT

WHAT’S OFFERED

• Base salary of $70,000 to $75,000, based on experience.
• District performance bonus.
• Three weeks of vacation from the start.
• Clothing allowance provided twice annually.
• Group savings and insurance program following the probationary period.
• Computer and cellphone allowance.
• Ongoing training and professional development opportunities.
• An opportunity to play a key role in growing two important markets for a dynamic Canadian brand.