Directeur(trice) adjoint(e) – Centre de soutien hypothécaire

Bank of Montreal; Quebec; Hybrid; CAD 45,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plans

Job summary

Bank of Montreal in Canada is seeking a lending operations professional to manage day-to-day loan administration and servicing activities in a remote/telework environment across Quebec. You will handle payments, inquiries, and workflow efficiently within SLAs, collaborating with stakeholders to deliver accurate processing and strong customer experience.

The ideal candidate has 3–5 years of lending operations experience and a post-secondary degree, with fluent English and French skills to support

Qualifications

• Post-secondary degree or equivalent experience.
• 3–5 years of relevant lending operations experience.
• Strong knowledge of MS Word, Excel, PowerPoint.
• Fluent in French and English.

Responsibilities

• Deliver day-to-day lending operations processes including loan administration and servicing.
• Respond to standard inquiries and support stakeholders within SLAs.
• Collaborate with internal partners to improve workflows and reporting.

Skills

Verbal & written communication

Prioritization skills

Analytical thinking

Collaboration & teamwork

Regulatory knowledge

Risk awareness

Education

Post-secondary degree

Tools

MS Word

Excel

PowerPoint

Job description

Application Deadline: 09/08/2026 Address: VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO

Job Family Group: Customer Shared Services

Provides day-to-day delivery of critical lending operations processes including loan administration and servicing activities. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of stakeholders inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Lending operations includes specialized operations processes and activities for mortgages, consumer lending products, leasing and/or commercial lending products. Provides advice and guidance to assigned business/group on implementation of solutions. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Communicates with internal business partners and external customers to respond to standard and non-standard inquiries. Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting. Monitors and tracks performance, and addresses any issues. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Executes work to deliver timely, accurate, and efficient service. Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or manager. Performs administrative tasks such as distributing/collecting/filing/etc. documentation and information. May function as a problem-solving resource for more junior staff. Provides input and analysis into and participates in the planning, testing and implementation of continuous improvement projects as required. Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures. Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests. Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met. Checks and reconciles information and documentation to ensure accuracy and completeness. Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines. Data enters, reviews and verifies loan information and documentation for processing and/or further handling. Manages documentation to ensure that records are maintained in a proper manner. Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives. Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes. Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to ensure appropriate actions are taken and operational integrity is maintained. Supports the development of tools and delivery of training focused on delivering business results. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Knowledge and experience using relevant systems and technology – In-depth. Knowledge and understanding of the business unit’s key products and services, processes and controls – In-depth. Knowledge of the risk and regulatory requirements of the business – In-depth. Prioritization skills – Good. PC skills (MS Word, Excel, PowerPoint) – In-depth. Specialized knowledge from education and/or business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.

Salary

$45,000.00 - $100,000.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we’re focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.