Directeur général du restaurant / Restaurant General Manager

Four Seasons Hotels and Resorts; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A luxury hotel in Montreal is seeking a Restaurant General Manager to oversee the operations of the Marcus restaurant. Responsibilities include daily management, guest relations, and collaboration with the culinary team. The ideal candidate will have extensive experience in restaurant management, fluency in French and English, and a commitment to excellence in service. Attractive benefits and a dynamic workplace culture are offered.

Benefits

Comprehensive health benefits

Employee travel program

Paid vacation

Discounts at MARCUS Restaurant

Qualifications

• 5 to 7 years of experience in restaurant management or a related field.
• Strong presentation and communication skills in both French and English.
• Ability to deliver outstanding service to a high-end clientele.

Responsibilities

• Supervise daily operations of the restaurant, bar, and lounge.
• Handle guest complaints with professionalism.
• Collaborate with Executive Chef on menu design.

Skills

Fluent French

Advanced English

Stress management

Creativity

Attention to detail

Interpersonal skills

Education

Post-secondary degree in Hospitality or Restaurant Management

Tools

MS Word

Excel

PowerPoint

OpenTable

Job description

Restaurant General Manager

Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

About Four Seasons Hôtel Montreal

Located in the heart of Montreal’s Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay — we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.

About the role

The Restaurant General Manager oversees all aspects of the Marcus restaurant, bar, and lounge operations. He/She is responsible for ensuring smooth operations while maintaining compliance with Four Seasons standards. In addition, the General Manager must demonstrate strong organizational and planning skills while ensuring the satisfaction of both guests and team members under their supervision.

What you will do

• Supervise the daily operations of the restaurant, bar, and lounge while ensuring service excellence aligned with Four Seasons standards.
• Maintain strong floor presence, build relationships with regular guests, and welcome new clientele.
• Handle guest complaints with professionalism, guiding the team toward a service-first mindset.
• Collaborate with the Executive Chef and key leaders (operations, sommelier, culinary) to design unique menus, wine programs, and guest experiences.
• Uphold the identity of Marcus as an independent and innovative F&B concept.
• Define and implement the restaurant’s long-term strategy in line with brand positioning.
• Contribute to marketing initiatives and promotions to increase visibility and drive revenue growth.
• Monitor labor, inventory, and purchasing costs, implementing creative solutions to optimize profitability.
• Oversee planning and execution of reservations, special events, and peak service periods.
• Prepare and manage annual budgets in collaboration with Finance and the General Management team.
• Recruit, train, coach, and evaluate managers and employees while fostering a culture of mentorship and growth.
• Build a collaborative, motivating, and open work environment that encourages learning and teamwork.
• Maintain clear communication with the team and ensure effective coordination with other hotel departments.
• Ensure compliance with health, safety, financial, and credit standards.
• Represent Marcus as the face of the concept, embodying creativity, innovation, and world-class service.

What you bring

• Communicate fluently in French, both spoken and written.
• An advanced level of English is required to ensure oral and written communication with business partners, stakeholders, suppliers, and a predominantly international clientele.
• Demonstrate excellent stress management skills and strong adaptability in a fast-paced environment.
• Show creativity, initiative, and strong team spirit.
• Demonstrate interest and ability in delivering outstanding service to internal clients, external clients, and suppliers.
• Maintain excellent presentation, clear communication skills in both French and English, and strong interpersonal abilities to meet the expectations of a high-end clientele.
• Maintain a professional appearance and conduct oneself with maturity and integrity at all times.
• Strong attention to detail and ability to multitask in a dynamic environment.
• Highly organized, meticulous, and resourceful.
• Strong computer skills, including working knowledge of MS Word, Excel, PowerPoint, Adobe, Lotus Notes, Micros, and OpenTable.
• 5 to 7 years of experience in restaurant management or a related field.
• Post-secondary degree in Hospitality or Restaurant Management, Business Administration, or a related discipline.

What we offer

• Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).
• Discounts at MARCUS Restaurant and the Guerlain Spa.
• Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).
• Complimentary meals per shift at Café 1440.
• Employer-contributed retirement plan.
• Paid vacation plus two additional floating holidays per year.
• Strong training and development programs.
• Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).
• And more!

La liste des tâches ci-dessus n’est pas exhaustive et peut évoluer selon les besoins de l’hôtel et les situations opérationnelles. Four Seasons est un employeur engagé en matière d’équité et de diversité. Le masculin est utilisé uniquement pour alléger le texte.

Expérience et exigences (en anglais)

What you bring (English translation):

• And more details above are duplicated in English to reflect the bilingual posting.

Note

This position is not open to unsolicited applications; please apply through the official Four Seasons careers portal.