DIRECTEUR ADJOINT DE MAGASIN, VENTES SPÉCIALES

The Home Depot Canada; Calgary; On-site; CAD 65,000 - 85,000; Full time

Job summary

The Home Depot Canada is seeking an Assistant Store Manager to partner with the Store Manager to deliver a high-quality shopping experience for customers in a fast-paced home improvement environment. The ASM will lead Associates, drive sales and profitability, and develop teams to achieve store objectives.

The role requires a minimum of 2 years in management and strong skills in customer service, communication, and problem solving. January 4, 2027 in-role date is noted in the posting.

Qualifications

• Minimum 2 years of management experience.
• Excellent customer service skills.
• Good communication skills.
• Strong analytical and problem-solving skills.
• Team player with strong work ethic and attention to detail.

Responsibilities

• Providing the Home Depot shopping experience for Customers and ensuring customer needs are met.
• Coaching, training and developing associates to achieve store goals.
• Developing strategies and objectives with the Store Manager to drive sales and profitability.
• Analyzing trends and solving problems to maximize store success.

Skills

Customer service

Leadership

Communication

Analytical thinking

Problem solving

Team player

Attention to detail

Discretion / confidentiality

Work ethic

Tools

MS Office

Job description

Minimum 2 Years Of Management Experience
Excellent customer service skills

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.
Please note the In-role date for this position is January 4, 2027
Assistant Store Managers (ASMs) are responsible for providing Customers with a convenient and enjoyable shopping experience. They work to create an inviting shopping environment for Customers by meeting their project needs quickly and fully. They work with the Store Manager to develop strategies and objectives to drive sales and profitability. They provide leadership to Associates so that these strategies and objectives are executed successfully. ASMs must analyze trends, solve problems and develop themselves and their Associates in order to maximize contribution to store success. They must also be capable of working with Associates, the Store Manager and other ASMs to accomplish goals.
Position Responsibilities
Providing the Home Depot shopping experience for Customers (e.g., ensuring that
Customers are acknowledged, Customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)
Using the racetrack and coaching other Associates and Department Supervisors to use the race track to proactively seek and satisfy Customers
Ensuring sufficient scheduling to meet customer demand in all areas of responsibility
Training Associates to provide quality customer service
Ensuring that store events are appropriately scheduled and communicated
Ensuring all Special Order/Install Customers are satisfied with their products or services
Recruiting and placing Sales Associates with the appropriate skills for special order/installs (e.g., technical background, closing and follow-up skills)
Ensuring specialty areas (e.g., Flooring, Kitchen, Appliance, Millwork & Decor) are adequately staffed to meet both scheduled appointments and immediate customer demand
Setting departmental sales goals and monitoring them regularly
Recruiting, interviewing applicants and making recommendations to the store manager about hiring for open positions
Making recommendations to the store manager about terminations, promotions, demotions, new associates' rate of pay and associates' performance based pay increases
Driving productivity on the sales floor (e.g., balancing the number of associates to the customer demand throughout the store)
Communicating store and home depot objectives to associates
Coaching, training and developing associates by providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance-based feedback
Communicating clear career paths for associates
Taking appropriate actions to minimize turnover in all customer service areas
Prepare, lead and utilize the Chalk Talk process to communicate store sales, event and promotional activity (Monthly Playbook) to all store associates with a particular focus on
Customer Service Associates
Assess associates training needs as it relates to all aspects of sales and customer service (e.g., product, process knowledge and customer service skills) and implement plans for improvement
Knowledge of all Home Depot programs and services including ability to communicate these programs and services to customers and associates (e.g., Credit, SF&I, ESPs, Pro Sales and Tool Rental)
Knowledge of and ability to train sales and inventory reports as they relate to Key Performance Indicators for assigned departments and store
Maintaining department profitability through report analysis (e.g., VOC & Store Walk reports), identifying trends, defining problems and developing appropriate responses for assigned departments and store
Developing and communicating store standards for Customer Service to Associates
Developing strategy with Store Manager and other ASMs in order to drive store sales and profitability
Leading Associates, and working with peers and Store Manager to anticipate and solve problems and plan for upcoming events, seasonal changes etc.
Making certain that all daily inspections are completed
Following up on all safety audit, accident reporting and investigation issues
Taking an active role in the execution of safety awareness programs
Verifying deposits, markdowns, deliveries, time slips, refunds, etc.
Following standard operating procedures to open and close the store when scheduled
Responding to emergency situations appropriately
Safety expectations for this role are outlined under The Home Depot Canada Environmental
Health & Safety Management system element under "Supervisor".
Other related duties as assigned by the Store Manager
Experience/Knowledge Required
Must fulfill minimum time-in-position (1 year) and performance management code requirements (V2 – Valued Associate, Well Positioned)
Minimum 2 Years Of Management Experience
Excellent customer service skills
Good communication skills
Computer experience is a must
Strong analytical and problem solving skills
Strong problem solving skills
Team player
Strong work ethic, sense of responsibility and attention to detail and confidentiality