Digital Workplace Specialist

The Salvation Army in Canada; Toronto; On-site; CAD 70,000 - 105,000; Full time

Benefits offered by this job

Accommodations available on request

Job summary

The Salvation Army in Canada is seeking a Digital Workplace Specialist to maintain secure, reliable technology and organizational data across the digital workplace. You will manage daily operations, deployments, and support to help employees deliver services efficiently.

Responsibilities include patching, software deployment, device provisioning, OS imaging, videoconference support, and incident response. A university IT degree and 3+ years of experience are required, with ITIL v4 preferred.

Qualifications

• Requires university degree in CS/IT.
• ITIL v4 Foundations preferred.
• 3+ years managing or supporting IT systems and platforms.
• 2+ years experience with endpoint management and digital employee experience.
• Experience with enterprise digital workplace technologies incl. endpoint management, security, IAM, virtualization, cloud services.
• Proficiency with scripting, automation, and AI-enabled tech to improve operations.
• Knowledge of ITSM platforms and modern endpoint management.
• Understanding of DEX, AI, and industry best practices.
• Strong analytical and documentation skills.
• Excellent communication and stakeholder management.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Manage endpoint vulnerability remediation and patching to maintain compliance.
• Deploy standardized software to end-user devices per security standards.
• Provision devices and virtual desktops with secure configurations and policies.
• Develop OS images and upgrades for diverse user personas.
• Configure and support videoconferencing technologies for reliable collaboration.
• Monitor endpoint systems, services, and security controls for stability and compliance.
• Integrate digital workplace tech with identity, asset management, and remote access.
• Investigate security incidents and provide advanced troubleshooting.
• Produce operational reports and knowledge resources for decision-making.
• Collaborate with teams, vendors, and end users to implement new technologies and promote best practices in security and adoption.

Skills

Endpoint management

Scripting

AI-enabled technologies

ITSM platforms

Remote management tools

Identity and access management

Digital employee experience (DEX)

Problem solving

Technical documentation

Education

Bachelor's degree in Computer Science or Information Technology

Tools

PowerShell

Azure AD/Intune

VMware/ virtualization

SCCM/MDM

Job description

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose:

The Digital Workplace Specialist role exists to support The Salvation Army’s Digital Workplace function by ensuring technology systems, devices, and organizational data are secure, reliable, and aligned with organizational policies. The role contributes to the organization by managing daily operations such as system monitoring, reporting, research, testing, deployment, and implementation support, helping employees effectively use technology to deliver services and achieve business objectives. Through continuous improvement and the evaluation of new technologies, the position helps enhance productivity, security, and the overall digital experience across the organization.

Key Accountabilities:

• Manage endpoint vulnerability remediation by ensuring timely patching, deploying security updates, and maintaining compliance across all organizational devices.
• Deploy standardized software solutions to end-user devices in accordance with established procedures, security requirements, and operational standards.
• Provision computers, tablets, mobile devices, and virtual desktops with secure configurations, encryption, policies, and optimal performance settings.
• Develop and maintain operating system images and upgrades that support diverse user personas and evolving business needs.
• Configure and support videoconferencing technologies to enable reliable collaboration, communication, and meeting experiences across the organization.
• Monitor endpoint systems, services, SaaS platforms, and security controls to ensure operational stability, compliance, and proactive issue resolution.
• Integrate digital workplace technologies with identity, security, asset management, remote access, and related IT services to deliver a seamless user experience.
• Investigate security anomalies, major incidents, and escalated technical issues, providing advanced troubleshooting and contributing to timely resolution efforts.
• Produce operational reports, knowledge resources, and technology insights that support informed decision-making, continuous improvement, and user productivity.
• Collaborate with project teams, vendors, IT stakeholders, and end users to implement new technologies, support organizational initiatives, and promote best practices in security and digital workplace adoption.

Education And Experience Qualifications:

• Must have a university degree related to Computer Science or Information Technology.
• ITIL v4 Foundations Certification preferred.
• Minimum of three (3+) years managing or supporting IT systems and platforms.
• Minimum of two (2+) years of experience with endpoint management, analytics, automation tools, and digital employee experience (DEX).
• Experience supporting enterprise digital workplace technologies, including endpoint management, security, identity and access management, virtualization, and cloud-based services.
• Experience using scripting, automation, and AI-enabled technologies to improve operational efficiency and drive continuous improvement initiatives.
• Working knowledge of ITSM platforms, remote management tools, network monitoring solutions, and modern endpoint management technologies.
• Knowledge of digital employee experience (DEX) principles, emerging technologies, Generative AI, and industry best practices.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues, identify root causes, and implement effective solutions.
• Excellent written communication and technical documentation skills, with the ability to create clear, accurate, and accessible resources.
• Strong verbal communication, interpersonal, and stakeholder management skills, with the ability to explain technical concepts and influence decision-making.
• Demonstrated ability to manage competing priorities, maintain attention to detail, and deliver high-quality results in a fast-paced environment.
• Commitment to continuous learning, professional development, and maintaining the highest standards of integrity, discretion, and confidentiality.

Compensation:

The target hiring range for this position is $70,241.60 to $87,796.80 with a maximum of $105,372.80. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.