Digital Technology - Support Analyst

Aritzia; Canada; On-site; CAD 75,000 - 125,000; Full time

Job summary

A leading fashion retailer in Canada is seeking a Solutions Support Analyst for their growing Digital Technology team. You'll deliver hands-on support, troubleshoot errors, and manage processes to enhance service delivery. The ideal candidate has strong analytical skills, a customer service mindset, and proficiency in API requests and programming languages such as Python. This position offers competitive compensation and a vibrant work environment with extensive perks.

Benefits

Product Discount

A‑OK Commissary & Cafe

The SET fitness studio

Aritzia Virtual Wellness

Aspirational Workplace

Additional amenities (parent's room, shower facilities)

Various extras (dry-cleaning, restaurant discounts)

Qualifications

• Strong understanding of alerting strategies and telemetry pipelines.
• Hands-on experience with cloud-native architectures and platforms (e.g., AWS, GCP, Kubernetes).
• Familiarity with distributed tracing.

Responsibilities

• Deliver exceptional customer service and manage technical inquiries.
• Diagnose and resolve technical issues efficiently.
• Escalate complex support tickets to appropriate teams.

Skills

Analytical thinking

Customer service mindset

Understanding of API requests through Postman

Proficiency in programming languages (Python, Go, Bash)

Strong understanding of data formats (e.g., xml, JSON)

Strong background in software engineering or full-stack development

Excellent communication and collaboration skills

Tools

OpenTelemetry

Prometheus

Datadog

Splunk

ELK

Job description

THE TEAM

The mission of the Digital Technology team is to design, build, deliver, and operate robust, efficient, and scalable Digital technology solutions that align with our strategic, business, and technology goals.

THE OPPORTUNITY

Aritzia is growing and our Digital Technology team is growing with it. This is a unique opportunity to be part of the team responsible for continuously improving digital technology solutions. As a Solutions Support Analyst, you will play a key role in delivering hands‑on support, troubleshooting errors, and managing processes such as opt‑in/opt‑out preferences, account deletion, and recovery. You'll ensure timely queue management, facilitate deeply analytical post‑mortems, and close the loop with data‑backed corrective and preventive actions, fostering a customer‑centric, learning‑oriented culture where data informs priorities. You'll also contribute to process modernization initiatives, helping streamline support workflows and enhance service delivery. With the skills you gain in this role, the opportunities are endless – from a rewarding career in Digital Technology to continued growth and development with Aritzia.

THE ROLE

• Deliver exceptional customer service by responding promptly and professionally to technical inquiries and ensuring a positive client experience
• Diagnose and resolve technical issues efficiently, collaborating closely with the appropriate technical and cross‑functional teams
• Escalate complex or unresolved support tickets to appropriate teams while maintaining clear documentation and communication
• Identify root causes and implement effective solutions to operational challenges, enhancing the overall digital technology experience
• Handle customer data with adherence to privacy regulations and internal policies to ensure confidentiality and security

THE QUALIFICATIONS

• Analytical thinking
• Understanding of how to trigger API requests through Postman
• Interest in automation
• Customer service mindset
• Strong understanding of data formats (e.g., xml and JSON)
• Strong background in software engineering or full‑stack development
• Proficiency in multiple programming or scripting languages (e.g., Python, Go, Bash, etc.)
• Hands‑on experience with modern observability tools and standards (e.g., OpenTelemetry, Prometheus, Datadog, Splunk, ELK)
• Strong understanding of alerting strategies, telemetry pipelines, and distributed tracing
• Familiarity with cloud‑native architectures and platforms (e.g., AWS, GCP, Kubernetes, microservices)
• Excellent communication and collaboration skills
• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles

THE COMPENSATION

The typical hiring range for this position is 75,000-$125,000 per year. The final agreed upon salary may vary based on factors such as job‑related knowledge, skills and experience.

We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.

Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay‑for‑performance philosophy. With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences – we provide it all.

THE PERKS

• Product Discount – Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now.
• A‑OK Commissary & Cafe – Everyday Luxury dining, exclusive to Aritzia. Our in‑house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
• The SET – Our in‑office fitness studio and gym with state‑of‑the‑art equipment, custom‑created classes and optional personal training. Open 7 days a week, it works out well.
• Aritzia Virtual Wellness – Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they're physical, mental, social or financial.
• Aspirational Workplace – Our offices are specially designed to be spaces of creativity, productivity and inspiration. They're also dog friendly. Woof.
• Amenities – Additional amenities include a private parent's room, shower facilities with elevated complementary conveniences, bike rooms and more.
• The Extras – We also offer a multitude of other perks like dry‑cleaning, hotel and restaurant discounts, self‑care promos and on‑site medical care.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.