Digital Solutions Analyst (1-year TERM)

University of Toronto; Toronto; On-site; CAD 91,000 - 118,000; Full time

Job summary

An academic institution in Toronto seeks a skilled individual for a full-time position in technology services, focusing on operational improvement through process automation and project management. The ideal candidate has experience in business analysis, Microsoft 365 applications, and delivering user training. This role offers a competitive salary and a supportive work environment.

Qualifications

• Minimum five years of relevant experience.
• Strong focus on workflow and process automation.
• Experience developing and delivering user training.

Responsibilities

• Collaborating with internal clients to optimize processes.
• Evaluating new technologies for enhancement opportunities.
• Managing multiple projects and providing stakeholder updates.

Skills

Business analysis management methodologies

Process automation

Project management

Microsoft 365 applications

Analytical skills

Communications skills

Interpersonal skills

Organizational skills

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft Power Automate

SharePoint

ServiceNow

Job description

Date Posted: 11/14/2025
Req ID: 46024
Faculty/Division: Faculty of Nursing
Department: Lawrence Bloomberg Faculty of Nursing
Campus: St. George (Downtown Toronto)
Position Number: 00058808

Description:

About us

The Lawrence Bloomberg Faculty of Nursing at the University of Toronto is a globally recognized leader in nursing education, research, and practice. Our mission is to advance health through a commitment to excellence in education and research. We are dedicated to creating a supportive, innovative environment that fosters collaboration and continuous improvement for our faculty, staff, and students. This position is a key part of our strategy to leverage technology to enhance our operational efficiency and better support our academic mission.

Your opportunity

The Lawrence Bloomberg Faculty of Nursing is seeking an enthusiastic and skilled individual to join our team on a contract basis. Under the general direction of the Director, Technology Services, this position is a critical contributor to our operational effectiveness. You will be responsible for providing technical and analytical support by designing, developing, testing, and implementing administrative workflows and process automations using technology solutions. This role is a fantastic opportunity to directly impact productivity and efficiency across multiple administrative and academic units within the Faculty.

Your responsibilities will include

• Collaborating with internal clients and stakeholders across the Faculty to analyze existing administrative and academic processes, identify opportunities for streamlining and optimizing processes, and document business requirements for new solutions.
• Researching, analyzing and recommending potential changes to system features.
• Evaluating new technologies or new and modified processes to determine enhancement requirements.
• Designing, developing, and testing digital solutions to improve processes and workflows and solutions using core platforms such as Microsoft Power Automate, SharePoint, and ServiceNow.
• Planning the implementation of new system processes.
• Advising on cost, feasibility and impact of different implementation solutions.
• Managing multiple projects simultaneously, adhering to project timelines and deliverables, and providing regular updates to stakeholders.
• Creating comprehensive documentation, including technical specifications and user guides. Developing and delivering training to end-users to ensure successful adoption and long-term use of new systems and solutions.

Essential Qualifications

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum five years of experience with business analysis management methodologies and techniques, including requirements analysis with stakeholders, flow charts, process modeling and process mapping, test design and execution.
• Experience in systems analysis, or a related role, with a strong focus on workflow and process automation.
• Experience developing and managing multiple projects from initiation to completion.
• Experience developing and delivering training to end-users through diverse formats (e.g. webinars, instructional user guides, etc.), and providing on-going technical support.
• Knowledge and relevant experience with Microsoft 365 applications and tools, particularly Microsoft Power Platform, and SharePoint Online.
• Exposure and knowledge of low-code/no-code development and workflow platforms.
• Excellent analytical, and problem-solving skills with the ability to quantify financial impact resulting from system implementations or changes.
• Strong written and oral communications skills including demonstrated experience communicating technical information to audiences with varying technical backgrounds.
• Strong interpersonal skills and the ability to work collaboratively with both technical and non-technical staff to achieve project goals.
• Strong organizational and time management skills, with the ability to manage competing priorities in a fast-paced and dynamic environment.
• Ability to work well as a team member and ability to work with minimal supervision.

To be successful in this role you will be:

• Cooperative
• Meticulous
• Organized
• Resourceful

Closing Date: 11/24/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 14 -- $91,677. with an annual step progression to a maximum of $117,242. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)

Note: This is a TERM position of one (1) year.

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail].