Digital Product Owner

Manulife; Montreal; Hybrid; CAD 71,000 - 118,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Mental health support

Life and accidental death coverage

Pension plan

Job summary

Manulife is seeking an experienced Digital Product Owner to lead the strategy and usability of our digital products. You will champion a user-centric culture, guiding cross-functional teams to simplify consumer journeys and deliver outstanding digital solutions.

You will write stories, manage backlogs, collaborate across functions, and analyze data to drive data-driven decisions while supporting adoption and training efforts. Bilingual English/French abilities are valued in Québec.

Qualifications

• 1-2 years of experience in product management delivering digital products.
• Bachelor’s degree or equivalent experience preferred.
• Foundational experience supporting digital product teams with end-to-end servicing workflows.
• Experience translating business needs into clear user stories for tech partners.

Responsibilities

• Contribute to product strategy by analyzing user feedback and competitive insights.
• Collaborate with cross-functional teams to align roadmaps with goals.
• Write user stories, manage backlogs, and participate in agile events.
• Analyze product data to identify trends and inform decisions.
• Support change management and go-to-market activities.
• Build strong customer connections and apply frameworks like SWOT and RACI.

Skills

Analytical thinking

Communication skills

Interpersonal skills

Data analytics

AI trends awareness

Education

Bachelor's degree

Tools

Jira

Rally

Adobe Experience Manager

Job description

We are seeking an experienced Digital Product Owner to lead the implementation of our digital product initiatives, ensuring they meet business goals and exceed customer expectations. In this role, you will champion a user‑centric culture, acting as the voice of both the business and the customer, and guiding the strategy and usability of our digital products. You will collaborate with a cross‑functional team to develop innovative product strategies that simplify consumer journeys and deliver outstanding solutions. Your insights will drive process improvements and innovation, making a significant impact on our digital offerings, while consistently delivering value to our users.

Position Responsibilities:

• Contribute to product strategy development by analyzing user feedback and competitive insights and assist in crafting product roadmaps aligned with strategic goals.
• Collaborate with cross‑functional teams to understand collaborator needs and ensure alignment with roadmap priorities, using modern architecture principles for product execution.
• Participate in agile events, facilitate product development by writing user stories, prioritizing the backlog, and conducting trade‑offs, while maintaining communication on delivery progress.
• Conduct product data analysis to supervise performance, identify trends, and advise decisions, using structured prioritization methods for objective, data‑driven outcomes.
• Support change management and go‑to‑market activities by implementing adoption plans, engaging collaborators, and collaborating with teams to deliver training and communication materials.
• Develop significant connections with customers, expertly overcome obstacles, and apply frameworks like SWOT Analysis and RACI Matrix to steer strategic directions.

Required Qualifications:

• 1‑2 years of experience in product management with a consistent track record of delivering successful digital products.
• Bachelor’s degree or equivalent experience preferred. Relevant practical experience may also be considered.
• Foundational experience supporting digital product teams, with exposure to end‑to‑end servicing workflows (e.g., claims, withdrawals, address changes). Demonstrates the ability to collaborate with partners and contribute to identifying manual touchpoints and opportunities for digital improvement.
• Foundational experience working with technical teams to support the translation of business needs into clear user stories and or requirements. Demonstrates the ability to bridge communication between business and technology partners.

Preferred Qualifications:

• Strong analytical and problem‑solving skills, along with effective communication and interpersonal abilities for collaborating with teams and departments.
• Basic understanding of the group retirement industry, with a preference for experience in digital experiences, and familiarity with product lifecycle stages.
• Experience in developing personalization strategies to improve user engagement and achieve measurable business outcomes, with an awareness of data privacy regulations.
• Exposure to CMS tools, particularly Adobe Experience Manager, and basic knowledge of agile methodologies like Lean, Scrum, and Kanban.
• Familiarity with work management tools such as Jira and Rally for task tracking, sprint planning, and performance reporting.
• Ability to engage collaborators and align product vision, using data analytics for informed decision‑making and tracking performance, with awareness of AI trends as an asset.

Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our distributed team, we’ll support you in crafting the future you want to see.

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Waterloo, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .