Digital Product Manager

BMO; Toronto; On-site; CAD 70,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group is seeking a Digital Product Manager to own the end-to-end delivery of digital products, coordinating across business, architecture, design, engineering and operations. You will drive product strategy, backlog, and roadmap to maximize business value while ensuring regulatory compliance and operational excellence.

The role requires strong analytical, prioritization and execution skills to align multiple workstreams, improve customer journeys and enable cross-functional teams

Qualifications

• Foundational level of proficiency: Marketing Analysis.
• Intermediate: Process Improvement and optimization.
• Advanced: Product Lifecycle Management (Using Agile Methodologies).
• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
• Deep knowledge and technical proficiency gained through extensive education and business experience.

Responsibilities

• Identify goals and drive stakeholder engagement and adoption of product.
• Define the overall customer experience and prioritization that matters to customers.
• Ensure product management and development teams work in parallel and collaboratively.
• Build and sustain high performing cross-functional teams and monitor performance.
• Address blockers related to adoption and correct usage of the product, including communications and training.
• Establish go-to-market, pricing and positioning strategies.
• Plan and manage budget, timeline and tactical components across the product lifecycle.
• Analyze market trends to update product usability and impact.
• Ensure new products or features are desirable, viable and functional.

Skills

Marketing Analysis

Creative thinking

Process Improvement

Business Strategy

Information Synthesis

Business Operations

Financial Risk Management

Product Management

Learning Agility

Customer Centricity

Communication Skills

Collaboration

Analytical and problem solving

Influence skills

Data-driven decision making

Education

Post-secondary degree in related field

Job description

We are seeking a Digital Product Manager to support our digital team through end-to-end ownership of product delivery, solution coordination, release readiness, and cross-functional dependency management. The successful candidate will bring a strong understanding of digital customer journeys, Agile delivery methodologies, technical acumen, and the ability to collaborate effectively across business, architecture, design, engineering, and operations teams to drive successful outcomes.

The ideal candidate will distinguish themselves through their proactive mindset, strong sense of ownership, and ability to lead complex initiatives across multiple stakeholders. They will be skilled in analysis, prioritization, and execution, with a proven ability to track and manage interconnected workstreams that enhance customer experiences, generate business value, and support regulatory compliance and operational excellence.

Develops and delivers the full product development lifecycle from setting strategic objective to bringing a product to market that delivers business value. Researches, investigates, selects and develops products and services bridging business requirements with technology capabilities. Drives end-to-end product lifecycle including the 'why', 'when' and 'what' of the product, persona development, proof of concepts, backlog management and product activation through to product retirement. Provides the voice of the business to cross-functional product teams to clarify feature, story and content requirements; create story acceptance criteria; prioritises the product backlog; and translates the product vision into a roadmap and actionable tasks.

Provides specialized consulting, analytical and technical support. Exercises judgement to identify, diagnose, and solve problems within given rules. Works independently and regularly handles non-routine situations. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

• Identifies the overall goal of a product(s), drives engagement of stakeholders and leads the adoption of product.
• Drives the overall customer experience definition and prioritization that enables a focus on what matters most to our customers.
• Ensures product management and development teams are producing in parallel, and are working together effectively and efficiently.
• Builds and sustains high performing cross-functional teams; Monitors and tracks performance, and addresses any issues.
• Addresses blockers related to adoption and correct usage of the product- including communications, documentation and training.
• Establishes the go-to-market, pricing and positioning strategies.
• Plans & manages the budget, timeline, and tactical components, throughout the product lifecycle.
• Identifies and analyzes market trends to update and improve product usability
• Ensures that a new product in development, or a new feature of an existing product is proven to be desirable, viable and functional.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgement to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications

Foundational level of proficiency:

• Marketing Analysis.
• Creative thinking.

Intermediate level of proficiency:

• Process Improvement and optimization.
• Business Strategy.
• Research and information synthesis.
• Business Operations.
• Financial & Risk Management.
• Product Management.
• Learning Agility.
• Customer centricity.
• Verbal & written communication skills.
• Collaboration & team skills.
• Analytical and problem solving skills.
• Influence skills.
• Data driven decision making.

Advanced level of proficiency:

• Product Development.
• Product Value Proposition and Go-to-Market Assets Definition, Design and Development.
• Technology Business Requirements. Definition, Analysis and Mapping.
• Product Lifecycle Management (Using Agile Methodologies).
• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
• Deep knowledge and technical proficiency gained through extensive education and business experience.

Salary

$70,000.00 - $150,000.00

Pay Type

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.