Digital Performance Lead: Personalization & Seamless Service

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Manager of Digital Performance. The role focuses on enhancing digital experiences through data analysis and performance reporting, driving customer relationships via personalized solutions. The ideal candidate possesses strong analytical and storytelling skills, with 3+ years in analytics performance measurement. This position offers a competitive salary in a collaborative work environment.

Benefits

Competitive compensation

Performance-based incentives

Inclusive work culture

Qualifications

• 3+ years of experience in performance measurement or analytics.
• Strong familiarity working with data sets.
• Excellent storytelling and communication skills.

Responsibilities

• Develop and maintain performance dashboards and reporting.
• Analyze data to identify trends and enhance customer experience.
• Communicate performance results through compelling narratives.

Skills

Performance measurement

Data analysis

Excel

Power BI

Python

PowerPoint

SQL

Google Cloud Platform

Strategic thinking

Storytelling

Education

Bachelor’s degree

Master’s, MBA, or PhD

Tools

Google Cloud Platform (BigQuery)

Data Analysis tools

Job description

A leading financial institution in Toronto is seeking a Manager of Digital Performance. The role focuses on enhancing digital experiences through data analysis and performance reporting, driving customer relationships via personalized solutions. The ideal candidate possesses strong analytical and storytelling skills, with 3+ years in analytics performance measurement. This position offers a competitive salary in a collaborative work environment.