Digital Operations Specialist / Technical Sales Support

Yoh, A Day & Zimmermann Company; British Columbia; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global staffing company in Canada is seeking a Digital Operations Specialist to provide expertise for digital platforms, responding to inquiries and collaborating with sales teams. Candidates should have customer service experience, effective communication skills, and be highly organized. This role offers a competitive hourly rate and benefits for employees working over 20 hours per week.

Benefits

Medical, Prescription, Dental & Vision Benefits

Health Savings Account

Life & Disability Insurance

401K Retirement Savings Plan

Referral Bonus Programs

Qualifications

• One year of experience in customer service or sales.
• Effective verbal/written communication skills.
• Demonstrated flexibility and responsiveness.

Responsibilities

• Respond to inbound inquiries via phone, chat and email.
• Collaborate with Client Sales teams.
• Manage feedback to key stakeholders.

Skills

Strong Communication skills

Sales Support

Time Management

Analytical skills

Microsoft Office

Job description

Digital Operations Specialist needed for a long‑term contract opportunity with SAP located in Vancouver, BC.

• Candidate must be located within a commutable distance to Vancouver
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The Big Picture – Top Skills Should You Possess

• Strong Communication skills
• Sales Support
• Time Management

Max hourly rate : $30 / hr.

What You’ll Be Doing

The mission of the Digital Operations Specialist is to provide a high‑touch, fast‑response "center of expertise" for the digital platforms. They will provide solution clarity and an integrated online and assisted buying experience, streamline the sales process, and reduce downtime, touches and costs of sales. They will be a key factor driving this "high‑margin" revenue stream.

Key business metrics for success will include revenue, transaction volume, repeat customer volume, new customer acquisition, interaction volume, and customer feedback and survey scores.

JOB RESPONSIBILITIES

Responding to inbound phone, chat and email inquiries and providing support on a broad range of topics, such as:

• Solutionoping – Application of technology’s capability to a business need, quoting, licensing, transactional order process‑set up, shopping cart, checkout process, general questions.
• Collaborating with Client Sales teams and other stakeholders on the above items.
• Managing and escalating feedback to key stakeholders, as necessary.

What You Need to Bring to the Table

• One year of comparable work experience in a customer service or sales role.
• Effective verbal/written communication skills to successfully respond to partner inquiries.
• Demonstrated analytical skills and independent problem‑solving aptitude required.
• Highly organized and detail oriented.
• Ability to take a consultative approach to understand requirements, drill into details, and resolve issues.
• Demonstrated flexibility and responsiveness to work in an ever‑changing environment.
• Desire to develop oneself and take advantage of opportunities to practice and enhance business/technical skills.
• Proven capability to work in a team and collaborate with independent accountability.
• Microsoft Office tools, including Word, Excel and PowerPoint.

If This Sounds Like You, Apply Now!

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Estimated Min Rate : $30.00

Estimated Max Rate : $30.00

What’s In It for You?

We welcome you to be a part of the largest and legendary global staffing company to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada.

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly ePayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimates. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

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