Digital & Customer Experience Strategist — Remote

HRC Global Services; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading consulting firm is seeking a Strategist for Digital & Customer Experience. This fully remote role requires expertise in transforming customer insights into actionable strategies. Ideal candidates will have 6-10 years in product or CX/UX strategy, particularly in telecommunications, and exhibit strong analytical and communication skills. Collaborate with various teams to enhance digital adoption and customer retention.

Qualifications

• 6–10 years in product strategy or CX/UX strategy, preferably in telecom.
• Strong strategic and analytical skills are essential.
• Experience in crafting executive presentations is necessary.

Responsibilities

• Translate business goals into clear problem statements and hypotheses.
• Develop executive-ready presentations and strategy documents.
• Analyze key metrics including churn and digital conversion.

Skills

Strategic thinking

Stakeholder leadership

Analytical skills

Communication

Collaboration

Tools

Amplitude

Adobe

GA4

Looker

Tableau

Figma

Job description

A leading consulting firm is seeking a Strategist for Digital & Customer Experience. This fully remote role requires expertise in transforming customer insights into actionable strategies. Ideal candidates will have 6-10 years in product or CX/UX strategy, particularly in telecommunications, and exhibit strong analytical and communication skills. Collaborate with various teams to enhance digital adoption and customer retention.