Digital Content Designer (UX Writing) - 12 Month Contract

Royal Bank of Canada; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A major Canadian bank in Toronto is seeking an experienced Content Designer to enhance user experience through clear and inclusive digital content. The ideal candidate will possess strong UX writing skills, work collaboratively with multidisciplinary teams, and ensure regulatory compliance in all copy. This full-time position offers a flexible work-life balance and opportunities for professional growth.

Benefits

Flexible work/life balance options

Tools and training for career growth

Qualifications

• 3–5 years of professional experience in UX writing or content design.
• Portfolio illustrating content craft with emphasis on digital experiences.
• Understanding of content design principles and content standards.

Responsibilities

• Partner with designers to build various digital experiences.
• Craft clear and user-friendly content.
• Collaborate across teams to ensure regulatory compliance.

Skills

UX writing

Content design

Collaborative teamwork

Clear communication

Accessibility principles

Education

Undergraduate degree in Literature / English, Journalism, HCI or related field

Job description

Job Description

What’s the opportunity? We’re two years into our digital transformation at RBC Insurance and the foundations are set. We’re ready to leverage our new technology, agile processes, and strong design team culture to push what it means to simplify insurance for all Canadians. This role is for an experienced Content Designer who will craft intuitive, inclusive, and human-centered content and UX copy. You’ll collaborate with our designers, product team, and marketing team to deliver content for website experiences, marketing campaigns, and other digital channels. We’re looking for a strategic thinker and hands‑on doer with a passion for making complex content clear and user-friendly.

What will you do?

• Partner with product and visual designers to build a variety of digital experiences including online applications, online broker portals, website content, and emails.
• Craft clear, succinct, and approachable content that balances our business goals and user needs, elevating RBC Insurance’s brand wherever possible.
• Co‑create content strategies and artifacts with our Content Design Lead that help ensure a consistent user experience across all channels.
• Collaborate with Legal, Privacy, Compliance, Information Security, and Regulatory teams to ensure that our digital copy satisfies our regulatory responsibilities.
• Work with Design Researchers on using qualitative and quantitative insights to inform content decisions.
• Apply the principles of accessibility and inclusive design in content creation.
• Create and/or support needs for French translation.

What will you need to succeed? Must haves

• 3–5 years of professional experience in UX writing, content design, or a similar role.
• A portfolio illustrating your craft and process, with an emphasis on digital experiences.
• Demonstrated understanding of content design principles and methods, content standards, style guides.
• An undergraduate degree in Literature / English, Journalism, HCI, a related field, or equivalent experience.

Nice to haves

• Experience working in a highly regulated industry, with legal teams, or complex subject matter and requirements.
• Fluency in French.

What’s in it for you?

All the tools, training, and team support you need to grow your business and career.

Flexible work / life balance options

Sophisticated RBCI software tools to boost your productivity and grow your business.

Location

RBC CENTRE, 155 WELLINGTON ST W, Toronto, Canada.

Work hours per week: 37.5. Employment type: Full time. Contract (Fixed Term). Pay type: Salaried. Posted date: 2025‑10‑23. Application deadline: 2025‑11‑14.

Equal Opportunity Employment

Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.