Digital Business Consultant

OLG; Toronto; On-site; CAD 78,000 - 118,000; Full time

Benefits offered by this job

Group Benefits Plan

Variable Pay Program

Public Service Pension Plan

Paid Time-Off

Growth Focus

Equity, diversity, and inclusion

Job summary

Ontario Lottery & Gaming Corporation (OLG) is seeking a Digital Business Consultant to partner with business and technology teams, shaping strategy and change initiatives for digital solutions. You will analyze needs, define KPIs, and support rollout and post-implementation success measurements.

You will work under the Sr. Manager Digital Business Analysis to ensure alignment with the Gaming Division's goals and to deliver high-quality business and system artifacts throughout the product

Qualifications

• Bachelor's degree or equivalent in business analysis methods and processes.
• Minimum three years as a Business Analyst or similar role in a medium-sized organization.
• Experience with digital teams and Agile workflows; knowledge of defect tracking.

Responsibilities

• Build and maintain partnerships with business and technology stakeholders; lead requirements sessions.
• Create and manage business and systems analysis artifacts across the product lifecycle.
• Identify risks and dependencies; support rollout plans and risk mitigation.
• Assist Product Owners in understanding full solution costs and resources.
• Define goals, outcomes, KPIs, and acceptance criteria; track metrics for system health.
• Break down work into epics/features/stories in Kanbanize/JIRA; contribute to testing and UAT plans.
• Provide hands-on support during test phases to ensure quality user experience.

Skills

Data analysis

Stakeholder communication

Testing

BA artifacts

Decision making

Software lifecycle

Education

Bachelor's degree

Tools

Kanbanize

JIRA

Job description

Digital Business Consultant

We are ready to take this game to the next level and need someone passionate to support the team and Product Owner by supporting development of strategies and acting as a change agent for development of solutions and the application of technology; The successful individual questions assumptions and requirements, assesses needs, finds gaps, and works closely with subject matter experts. The role gathers and analyzes artefacts to help the Product Owners deliver products (and other initiatives) in alignment with the Gaming Division's strategic goals. The role also supports the product roll-out plan and post-implementation success measurements (i.e., KPIs) to inform future products.

Range

78,400.00 - 117,600.00 CAD

Your Role in the Game

Reporting to the Sr. Manager Digital Business Analysis, you will be empowered to:

• Build and maintain partnerships with business and technology stakeholders; lead stakeholder analysis and requirements sessions to define business needs, workflows, and system functionality.
• Create and manage business and systems analysis artifacts throughout the product lifecycle, from inception to ongoing support.
• Identify risks, constraints, and dependencies; support development of rollout plans and risk mitigation strategies for successful implementation.
• Assist Product Owners in understanding full solution costs, including vendor engagement and internal resource estimates.
• Define business goals, outcomes, KPIs, and acceptance criteria; track metrics to monitor system health and performance.
• Break down development work into epics, features, and stories in tools like Kanbanize or JIRA; collaborate on testing and UAT plans to ensure quality delivery.
• Act as a flexible resource, going hands on during test phases to ensure an outstanding player experience.

Education & Experience

What You Bring to the Game

• Bachelor's degree or equivalent formal academic training in business and system analysis methods and processes
• Minimum three years of experience as a Business Analyst or in a similar role in a medium-sized organization
• Previous business analyst/system analyst experience with digital teams preferred.
• Experience in test planning, execution, and defect resolution.
• Prior experience with Agile system of work and defect tracking system (example: Kanbanize and JIRA).

Relevant Skills

• Competence in conducting various types of independent analysis including skills in data collection, cleaning, and analysis and the ability to extract/ present insights and findings.
• Ability to communicate complex messages and trade-offs clearly to senior stakeholders.
• Management of testing activities using an Application Life Cycle Management Tool.
• Development and maintenance of business analysis artifacts (e.g., business requirements, requirements traceability matrix, user stories, epics, use cases, edge cases, etc.)
• Ability to make real-time decisions and produce high quality output under strict and accelerated timelines with demonstrated 80/20 approach to structure and solution.
• Demonstrated ability to perform business and system analysis tasks throughout the software development lifecycle from discovery through to production deployment and ongoing operations.

Benefits Of Joining The Winning Team

• Group Benefits Plan: Comprehensive, employer-paid group benefits coverage.
• Variable Pay Program: Participation in a performance-based incentive plan that recognizes organizational and individual achievements.
• Public Service Pension Plan: Participation in a highly desirable defined benefit pension plan.
• Paid Time-Off: Competitive paid time-off provisions to support work-life balance and well-being.
• Growth Focus: Become your best self with comprehensive support for your professional development.
• Equity, diversity, and inclusion: Core to OLG's culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

Other Information

To learn more about our organization and other opportunities visit our career site.

Please note: Unless otherwise specified, all positions are required to work fully onsite.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply - even if you don't meet every listed qualification. We sincerely appreciate your interest; while we are unable to contact everyone, those selected for the next steps will be notified.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG's Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact [e-mail], 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.